Viewpoint Fitness Poole - Gym Sales & Fitness Team Member
Hours: 16–37.5 hours per week
Contract: Part-time / Full-time
Location: Viewpoint Fitness Poole
About the Role
We are looking for an enthusiastic, motivated and sales-focused Gym Sales & Fitness Team Member to join our team.
This is a varied, hands-on role combining sales, member engagement, fitness instructing and general gym duties. You will be responsible for generating and following up leads, making phone calls, carrying out outreach and emails, welcoming new members, conducting inductions and helping create a friendly, clean and professional gym environment.
The ideal candidate will be Level 3 Personal Trainer qualified or currently working towards their Level 3 qualification, with a genuine passion for fitness and helping people achieve their goals.
Key Responsibilities:
Sales & Business Development
- Make outbound phone calls to prospective and existing members.
- Follow up new enquiries, leads and membership opportunities.
- Carry out regular member and prospect outreach via phone and email.
- Convert enquiries into gym memberships and additional services.
- Promote memberships, personal training, promotions and gym services.
- Re-engage previous members and inactive leads.
- Build strong relationships with prospective and existing members.
- Work towards agreed sales and membership targets.
- Maintain accurate records of leads, calls and follow-ups.
Fitness & Member Support
- Welcome members and visitors and provide excellent customer service.
- Carry out new member inductions and gym orientations.
- Help members understand gym equipment and exercise safely.
- Support members with their fitness goals and provide general guidance within your qualification and scope of practice.
- Assist with member retention and engagement.
- Support personal training and fitness-related activities where appropriate.
Gym Operations
- Maintain a clean, tidy and welcoming gym environment.
- Clean gym equipment, changing areas and communal spaces as required.
- Carry out general gym-floor duties throughout the day.
- Check equipment and report any maintenance or health & safety issues.
- Assist with opening and closing procedures where required.
- Help with promotional campaigns, events and other gym activities.
General Duties
- Work closely with the wider gym team to achieve membership and business targets.
- Attend team meetings and training.
- Take an active role in creating a positive member experience.
- Be willing to get involved in all aspects of gym operations.
- Carry out other reasonable duties required for the smooth running of the gym.
About You
Ideally, you will be:
- Level 3 Personal Trainer qualified or currently working towards a Level 3 Personal Training qualification.
- Confident speaking to people both face-to-face and over the phone.
- Comfortable making sales calls and following up leads.
- Friendly, approachable and enthusiastic.
- Motivated by achieving sales and membership targets.
- Passionate about fitness and helping others.
- Proactive and able to work independently.
- Reliable, punctual and hardworking.
- A strong communicator with good customer service skills.
- Comfortable using email and basic computer systems.
- Willing to undertake cleaning and general gym duties as part of the role.
- A positive team player who is happy to get involved and make a difference.
Previous sales, gym or customer service experience is desirable. Candidates who are currently working towards their Level 3 qualification are encouraged to apply.
What We Offer
- 16–37.5 hours per week, depending on availability and business requirements.
- Flexible working opportunities.
- Training and development.
- The opportunity to develop your career within the fitness industry.
- A supportive and friendly team environment.
The Person We’re Looking For
This role would suit someone who enjoys fitness, people and sales and isn't afraid to pick up the phone, start a conversation or follow up an opportunity.
- If you're confident, energetic, commercially minded and passionate about helping people get results, we'd love to hear from you.
Pay: From £12.71 per hour
Expected hours: 16.0 – 37.5 per week
Benefits:
- Gym membership
- On-site parking
Work Location: In person
