Client Delivery Director

PPL -
Bristol

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Job details

£95,000 - £100,000 a year
5 hours ago

Benefits

Employee mentoring programme

Qualifications

Customer relationship building
Resource allocation planning
Sales
Client engagement
Team leadership
Stakeholder liaison
Project quality assurance
Coaching
Client relationship development
Project team management
Business development
Quality assurance
Continuous improvement
Risk management
Mentoring
Recruiting
Professional development mentoring
Capacity planning
Account management
Project leadership
Leadership
Internal quality assurance
Marketing

Full job description

1. Role Purpose

To work proactively with the Director of Civil Society and Communities, our senior advisors, wider staff, clients and partners to develop and deliver our offer to Civil Society and Communities, including the development and delivery of our innovation offer.

This includes:

Leading on key accounts and portfolios of civil society and innovation projects, providing delivery leadership, subject matter expertise, accountability, quality assurance and financial and performance standards.

Developing existing and new client relationships

Generating follow-on work through delivery excellence and development of trusted relationships

Team development and capacity building to meet the needs of PPLs clients

Contributing to overall business strategy and internal transformation and quality improvement

Supporting wider thought leadership at a national, regional and local level, including contributing to development and delivery of the practice’s comms and marketing strategy

2. Key Responsibilities

A. Programme and Project Leadership, Management and Delivery

Acting as senior delivery lead / programme manager / project director for complex programmes in the civil society and communities practice

Providing hands-on leadership through programme scoping, design, mobilisation, delivery and benefits realisation / evaluation

Managing senior clients, stakeholders and governance

Owning delivery performance across scope, quality, risk, timelines and budgets

Resolving complex delivery challenges and delivery risks

Ensuring benefits realisation and outcome measurement are embedded into programme delivery

Sharing learning and best practice

Managing, coaching and mentoring programme and project teams

This role is expected to remain operationally close to delivery, maintaining direct involvement in priority programmes.

B. Delivery Standards, Quality and Assurance

Applying PPL’s delivery standards, methodologies and quality frameworks in line with ISO standards.

Embedding consistent governance, reporting and assurance processes across all areas of assigned responsibility

Providing senior-level assurance on major programmes

Driving continuous improvement in delivery practice and capability

Acting as a subject matter expert for complex programme and project delivery

C. Portfolio/Account Oversight and Operational Leadership

Maintaining oversight of delivery health across priority programmes

Supporting resource planning and capacity management across delivery teams

Working with and to the Senior Leadership Team to manage delivery risk, sequencing and workload

Supporting early-stage mobilisation of new work across the practice to ensure delivery readiness

Escalating and resolving systemic delivery issues

D. Client Account Ownership and Commercial Contribution

Leveraging existing relationships, expertise and knowledge to actively contribute to the commercial success of the Civil Society and Communities Practice

Building long-term trusted relationships through delivery excellence

Identifying and converting follow-on opportunities arising from existing programmes

Supporting account growth targets and contribution to overall organisational performance

Working with the Director of Civil Society and Communities to ensure new work is deliverable and commercially sustainable

E. Proposition Development and Market Contribution

Contributing to proposition development grounded in delivery experience

Supporting the creation of case studies, thought leadership and delivery insights

Contributing to sales and marketing activity related to delivery-led work

Supporting bids and proposals in areas of expertise

Helping shape PPL’s reputation for delivery excellence in complex change

G. Resource and Team Leadership

Managing assigned delivery resources and teams

Providing leadership, coaching and development

Supporting recruitment and onboarding of delivery capability

Embedding a strong performance, accountability and learning culture

Ensuring compliance with PPL policies, processes and values

This role operates within PPL’s matrix delivery model, combining direct line management with cross-programme leadership.

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