About the Role
We are looking for a highly organised and customer-focused Customer Support & Sales Coordinator to join our team. This is a varied and fast-paced role that sits at the heart of the business, working closely with our Engineering, Production, Accounts, Management teams, and our overseas manufacturing partner.
The successful candidate will be responsible for managing customer enquiries, quotations, sales orders, returns, complaints, and technical requests while ensuring an exceptional level of customer service is always maintained.
Key Responsibilities
- Respond to customer enquiries via email and telephone in a professional and timely manner.
- Provide customers with documentation, technical specifications, and product information.
- Process and manage customer quotations, proformas, and sales orders using Sage.
- Coordinate customer orders with Production, Engineering, Accounts, and overseas factories.
- Monitor back orders and delivery schedules, keeping customers informed of progress and any delays.
- Handle customer complaints, coordinate investigations, and ensure issues are resolved effectively.
- Process sales returns and credit requests.
- Log and coordinate technical enquiries and test requests with the Technical Department.
- Maintain accurate customer records and pricing information within Sage.
- Follow up on quotations, proforma invoices, and outstanding customer requests.
- Produce reports and support management with administrative and operational tasks.
- Escalate issues where necessary to ensure customers receive prompt and satisfactory outcomes.
What We're Looking For
- Previous experience in a customer service, sales support, order processing, or customer coordination role.
- Strong administration and organisational skills with excellent attention to detail.
- Confident communicator with excellent written and verbal communication skills.
- Ability to build positive relationships with customers and internal departments.
- Experience using Sage 200 or similar business software would be advantageous.
- Proficient in Microsoft Office applications.
- Ability to manage multiple priorities and work effectively in a busy environment.
- Proactive, solution-focused, and committed to delivering outstanding customer service.
What We Offer
- A varied and rewarding role within a supportive team environment.
- Exposure to a wide range of departments and business functions.
- The opportunity to make a real impact on customer satisfaction and business performance.
Why Join Us?
If you enjoy building relationships, solving problems, and ensuring customers receive excellent service from enquiry through to delivery, we'd love to hear from you. This role offers the opportunity to become a key part of a growing business where your organisational skills and customer-focused approach will be highly valued.
Please note: This is a full-time, office-based position. Remote working or working from home is not available, as the role requires frequent collaboration with multiple departments and direct involvement in day-to-day operational activities.
To apply, please submit your CV and covering letter detailing your relevant experience.
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
