Want to shape the future of online experiences? So do we.
Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.
We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what's next, then work with our mixed-discipline team to make it happen.
As part of our Technology and Transformation practice, your career with Deloitte Digital can take multiple paths. These include customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.
We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.
Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
As an Insurance Enterprise and Solution Architect within Financial Services at Deloitte Digital, your role will involve collaborating with stakeholders to understand business needs and requirements across the insurance domain. You will design and develop enterprise-level architecture solutions that align with business goals, customer outcomes, regulatory expectations and operational priorities. This will include shaping architectures across policy administration, underwriting, claims, life and pensions, personal lines, digital servicing, data, integration and cloud-enabled platforms. You will define and document architecture principles, standards and guidelines, provide technical leadership to delivery teams, conduct architecture reviews, evaluate emerging technologies and help clients deliver compliant, customer-focused transformation.
Responsibilities:
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Lead the design of enterprise and solution architectures for insurance clients within Financial Services, ensuring alignment with business strategy, customer outcomes, regulatory expectations and Deloitte Digital delivery standards.
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Translate business, product and technology requirements into clear architecture blueprints, solution designs, roadmaps and implementation guidance across policy administration systems, underwriting workbenches, claims, life and pensions, personal lines, digital channels, data, integration, security and cloud domains.
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Work closely with senior client stakeholders, product owners, engineers, delivery leads and third-party partners to shape pragmatic solutions that balance strategic ambition, delivery feasibility, risk and cost.
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Provide technical leadership to delivery teams, setting architecture direction, reviewing designs, resolving key technical decisions and ensuring adherence to agreed principles, patterns and standards.
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Support modernisation of legacy insurance platforms by defining target architectures, migration approaches and transition states that reduce complexity, improve resilience and enable faster product, pricing, underwriting, servicing and claims change.
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Assess and recommend appropriate technologies, vendors and platforms, including cloud, API management, policy administration, underwriting, claims, customer communications, data, automation and emerging digital insurance capabilities.
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Embed security, resilience, scalability, performance, data protection, conduct risk and regulatory compliance considerations into solution design from the outset, including FCA Consumer Duty outcomes and advice/guidance boundary considerations where relevant.
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Contribute to architecture governance by preparing materials for design authorities, conducting architecture reviews, managing risks and exceptions, and documenting decisions and trade-offs.
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Develop and maintain architecture artefacts such as capability maps, application landscapes, integration views, data flows, roadmaps, decision logs and design documentation.
Help identify opportunities for innovation and measurable impact for insurance clients, bringing awareness of market trends, digital insurance propositions, insurance ecosystems, regulatory change and industry best practices.
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Strong knowledge and experience in insurance domains such as policy administration systems, underwriting workbenches, claims, life and pensions, personal lines, digital servicing, customer communications, product governance, conduct risk, FCA Consumer Duty and regulatory compliance.
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Proven track record of designing and developing enterprise-level architecture solutions that align with business goals and objectives.
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In-depth understanding of architecture principles, standards, and guidelines, with the ability to define and document them effectively.
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Demonstrated leadership skills, with the ability to provide technical guidance and mentorship to development teams.
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Experience conducting architecture reviews and assessments to ensure compliance with standards and best practices.
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Familiarity with emerging technologies and trends in the insurance industry, and the ability to evaluate their potential impact and recommend adoption strategies.
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Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders.
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Proficiency in developing and maintaining architecture artefacts, including diagrams, documentation and roadmaps.
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Excellent problem-solving and troubleshooting abilities, with a focus on resolving complex technical issues related to insurance systems and applications.
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Knowledge of industry regulations and best practices in insurance architecture, including customer outcomes, vulnerable customer considerations, advice/guidance boundaries and operational resilience.
Relevant certifications, such as TOGAF or other architecture certifications, are a plus.
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Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Customer
Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.
“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”
- Dan, Technology and Transformation
“I get to work on projects that help clients in a sector I feel truly passionate about.”
- Rhiannon, Technology and Transformation
“Everyone always says, ‘it’s the people,’ and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”
- Gillian, Technology and Transformation
You’ll be based in London, Edinburgh, or Belfast with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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