Service Desk Administrator - Llanelli
The rewards
- £25,000–£30,000 per year, based on experience
- Permanent role
Hours
- Monday to Friday, 8:30am–5:00pm (1-hour lunch)
- Fully office-based
The role of Service Desk Administrator:
- Customer Service Champion: act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency
- Operational Coordinator: administer and coordinate all aspects of service delivery including installations, maintenance, and contract support
- Engineer Liaison: support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations
- Performance and Reporting: monitor and analyse job costing and service profitability; maintain complete traceability of all service activities and variance invoicing
- Service Growth and Sales: drive awareness of the service offering, support counter and contract sales, and identify new opportunities for department growth
The ideal Service Desk Administrator:
- Proven experience in customer-facing administration and operations
- Excellent communication skills — verbal, written, and interpersonal
- IT proficiency, especially in service tracking, reporting, and administration systems
