Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for a Product Designer to join our Digital & Tech Transformation department.
The role reports directly to the Group Head of Digital Design, who reports directly to the Chief Digital & Technology Officer. The team operates like a startup, with close collaboration between design, product, and engineering. Together, the team aims to meaningfully blend the member experience across digital and physical touchpoints.
We are looking for a Senior Web Designer with exceptional digital craft, strong commercial instincts, and a deep understanding of how premium brand experiences translate into effective web journeys.
This is a hands-on role for someone who can take a global website from strategy into execution, balancing brand expression, usability, conversion, accessibility, localisation, and technical feasibility. You will help shape the future Virgin Active web experience across key journeys, including club discovery, membership exploration, joining online, campaign landing pages, content pages, and ongoing website optimisation.
This role is ideal for a designer who understands that great web design is not only visual. It is structure, clarity, interaction, performance, accessibility, storytelling, and commercial effectiveness working together. You will not only create attractive pages. You will be expected to think deeply about journeys, systems, content structure, interaction, accessibility, conversion, and long-term maintainability.
This is a hybrid role requiring three days per week in our office in London, EC4V 2AR.
Experience Required
You will bring strong experience in web design, responsive design, digital brand expression, and high-quality interface craft. You should be comfortable working across the full design process, from early exploration to final production-ready design.
You will need to demonstrate:
Strong visual design taste and digital craft.
Experience designing responsive websites across desktop and mobile web.
Strong understanding of layout, typography, hierarchy, spacing, imagery, motion, and interaction.
Ability to design commercially effective user journeys.
Experience working with design systems and reusable components.
Strong Figma capability.
Ability to work closely with engineers and understand technical constraints.
Ability to collaborate with brand, marketing, content, product, and commercial stakeholders.
Good understanding of accessibility and inclusive design.
Ability to create polished, production-ready design documentation.
Confidence presenting design decisions clearly and constructively.
High attention to detail and strong ownership of design quality.
Experience in fitness, wellness, hospitality, lifestyle, travel, retail, or premium consumer brands would be valuable, but is not essential.
Ways of Working
This role is 100% hands-on and web-focused. You will be expected to move fluidly between concept design, responsive UI design, design system thinking, stakeholder collaboration, and delivery support.
You will work closely with the Group Head of Digital Design and partner with product, engineering, brand, marketing, and content teams to deliver a web experience that can scale across all Virgin Active territories. The team includes research capability that this role can leverage, without being required to actively perform research activities.
Our Perks
25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
Life Assurance 4x your salary – which we hope you will not need.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructor
