Job Overview
We are seeking a dedicated and enthusiastic Caravan & Motorhome Service Advisor to join our small but growing team. This role involves providing exceptional customer service, managing service bookings, and ensuring clients receive expert advice on their caravan or motorhome maintenance and repairs. The ideal candidate will possess strong communication skills, a good understanding of mechanical systems, and a flair for upselling additional services or products. This position offers an excellent opportunity to work within a dynamic environment specialising in leisure vehicles.
Responsibilities
- Greet customers professionally and ascertain their service requirements for caravans and motorhomes
- Provide detailed advice on maintenance, repairs, and optional upgrades based on customer needs
- Manage service bookings efficiently, ensuring timely scheduling and follow-up
- Upsell relevant products and additional services to maximise customer satisfaction and workshop utilisation
- Handle cash transactions accurately and process payments securely
- Liaise with the workshop team to communicate customer requirements and ensure smooth workflow
- Maintain accurate records of customer interactions, service histories, and sales transactions
- Follow up with customers post-service to ensure satisfaction and encourage repeat business
- List and sell new and used parts on our ebay store
Requirements
- Proven experience in customer service within the automotive or leisure vehicle industry is advantageous
- The ability to work independently and on your own an initiative.
- Mechanical knowledge of caravans, motorhomes, or similar leisure vehicles is highly desirable
- Strong upselling skills with the ability to identify additional needs and present suitable solutions
- Excellent communication skills, both verbal and written, with a friendly and professional manner
- Ability to handle cash transactions accurately and responsibly
- Organised with good time management skills to manage multiple appointments effectively
- A proactive approach to problem-solving and customer satisfaction is essential
- Previous experience in a sales environment or with cash handling is preferred but not essentialThis role offers an engaging environment for those passionate about leisure vehicles combined with excellent customer service opportunities. We value team players who are eager to learn and grow within our organisation.
Pay: £26,800.00 per year
Work Location: In person
