About us:
Rooted in local heritage, the Cornwall Hotel Collection is known for exceptional service, award-winning dining, and inspiring locations at the heart of Cornish hospitality.
Our collection includes four distinctive hotels: The Alverton, a historic hillside retreat; The Greenbank, set on the enchanting waterfront; The Falmouth, an iconic Victorian landmark; and our newest addition, The Atlantic, offering stunning coastal views.
We are currently seeking a dynamic, organized and customer-focused individual to join our front of house team as a Receptionist.
Responsibilities:
- Providing excellent customer service by anticipating needs and exceeding expectations of guests
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Greeting guests and ensuring a smooth and seamless check in/out procedure, including processing of bills
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Manage and amend room reservations
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Restaurant bookings
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Reception admin duties
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Respond and deal with guest requests and enquiries via email, phone and face to face
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Liaising with other hotel departments to ensure smooth operations
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Handling cash and card transactions and balancing of reception tills
Requirements:
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Excellent customer service and communication skills via email, phone and face-to-face
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Strong organizational and multitasking abilities, with a keen attention to detail
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Previous experience in a hospitality or customer service role, with at least 2 years preferred, although full training will be provided
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Flexibility to work varied shifts, including mornings, evenings and weekends
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Positive attitude and a commitment to providing outstanding service in every interaction
Benefits
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100% shared tips
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Full training
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Opportunities to grow and progress within our four hotels
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Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool)
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Company Pension Contributions
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The chance to participate in charity fundraisers and environmental initiatives
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Staff rewards and parties
*We do not offer live in accommodation*
