Individual Restaurants has an exciting opportunity for a People Operations Coordinator to join thier team based in Manchester city centre on a 5 month fixed term basis!
When you join Individual Restaurants, you’re not just joining one team. You’re joining a collection of leading restaurants, all with a stellar reputation for quality service and exceptional food across our collection of 30+ restaurants, Piccolino, Restaurant Bar & Grill, Forbici and Riva Blu.
Why work with us...
- The Sunday Times – Best Places to Work award winners 2024, 2025 & 2026!
- Full in-house training provided through our bespoke RISE platform
- 50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
- Enhanced Maternity and Paternity packages
- Access to up to 40% of earnt wages and financial wellbeing tools through Stream
- Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services.
- Career pathways and development through our high performers programme 3
- 3% employer pension contribution
- 15% off your grocery bill at Iceland Foods
- Health Care Cash Plan
- Opportunities to take part in fundraising and charity events
- Discounts and cashback from hundreds of high street and online retailers
We’re looking for an organised, detail‑driven People Operations Coordinator to join us on a 5 month fixed term basis. This role is perfect for someone who loves structure, accuracy and improving how things work behind the scenes in a fast paced hospitality environment. You’ll be the first point of contact for day to day People queries, the go to person for systems and processes, and a key player in delivering a smooth, compliant and engaging employee experience.
What You’ll Be Doing
People Operations & Administration
- Deliver accurate, compliant and high‑quality People administration
- Maintain up to date employee records and documentation
- Act as the first point of contact for routine employee relations queries
- Support managers in using People systems and processes confidently and consistently Process Excellence & Systems
- Oversee the day to day operation of People systems and workflows
- Improve processes with a focus on automation and reducing manual work
- Identify risks or gaps and support practical improvements
Onboarding, Compliance & Policy
- Support the rollout of new processes and systems
- Maintain compliance records and ensure documentation meets policy and legal requirements
- Coordinate key People processes, ensuring timelines are followed
- Build strong knowledge of People policies and support consistent application
- Contribute to improvement projects that enhance efficiency and employee experience
Employee Engagement & Experience
- Support engagement activity including surveys, focus groups and feedback sessions
- Coordinate engagement data and help turn insights into action
- Identify themes and opportunities to improve the employee journey
People Metrics & Insight
- Maintain and report on key People metrics including Right to Work compliance, turnover and onboarding feedback
- Ensure data accuracy and provide insight to support decision‑making
What You’ll Bring,,,
- Experience in People/HR administration or People Operations, ideally in hospitality, retail or another fast paced environment
- Strong administration, organisation and attention to detail (essential!)
- Confident working with People systems and data
- Comfortable supporting managers and employees with routine People queries
- Proactive, organised and motivated by improving processes
- CIPD Level 3 (or working towards it) is desirable but not essential. Strong admin and organisational skills matter most
What Success Looks Like
- People administration and systems are accurate, compliant and consistently applied
- Managers feel confident using People systems and following processes
- Employees receive timely, professional and supportive guidance
- Onboarding is smooth, compliant and engaging
- People processes are efficient, automated and continuously improving
