JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
This is an exciting opportunity to fill the role of Head of Bewonder*. This role will contribute to Bewonder’s growth strategy and to be the driving force and shining light behind the implementation of that strategy. And to do so by leading by example, setting the highest of standards and being true to Bewonder’s values.
Bewonder* is a creative consultancy that connects people and place through a range of services including Customer Experience, Digital, Placemaking, Wayfinding, Marketing and Communications. At its heart is it’s proposition - Just Imagine – this is a promise to both clients and the team, a promise which must be kept.
Bearing this in mind, the role is required to ensure we deliver exceptional and effective creative solutions backed up by a best-in-class client experience.
The successful candidate will be an authentic leader who is also a natural collaborator. The role will require an enthusiastic, passionate, and forward-thinking individual who will strive for excellence in everything we do. The role will report directly to the Head of Clients – PAM UK and will also work very closely with wider PAM and JLL stakeholders.
You will enjoy working strategically with clients, inspiring a team, and creating a culture of growth, creativity and high performance. You will understand that a core part of this role is the need to win new work and actively engage, interact with, and target new clients.
We are looking for an exceptional and highly regarded individual who can drive Bewonder* forward by leading the growth strategy, team, quality of output, clients and commercial performance.
Key Responsibilities:
Leadership
Make sure the Bewonder* growth strategy is understood, alive and thriving across the team.
Be the epitome of the business’s values and hold others to the same high standard.
Manage and develop the Senior Leadership Team and ensure they are doing the same with their direct reports.
Commercial
Define and meet the business’s commercial targets
Review financial performance against the targets and make any necessary adjustments
Review and analyse data to identify where improvements can be made
Clients
Build and maintain strong relationships with key clients, understand their needs and ensure high levels of satisfaction
Ensure all client strategies and creative proposals are on brief, of high quality and true to Bewonder’s Just Imagine proposition
Address any client concerns quickly and effectively.
Team
Lead and motivate a multi-disciplinary team across Client Service, Studio, CX and Operations.
Recruit, retain and develop top talent.
Create and nurture a collaborative and innovative environment and culture
Growth
Ensure there’s an effective growth strategy in place that identifies and capitalises on opportunities with existing clients, new clients and the wider JLL business
Key Skills:
You will understand the integral role the Bewonder* team plays in respect of the work we do for our clients.
You will be a natural collaborator and will always work in the interest of Bewonder*, JLL and our clients
You will focus on delivering high quality work as well as the overall client experience
Strong financial and commercial skillset including ability to set/manage growth budgets, manage resourcing and overall spend against client delivery
Strong governance mindset to ensure risk is mitigated and the overall standard of delivery is consistent
Excellent communication and interpersonal skills to ensure followship in the team
Adopts a continuous improvement mindset and looks for new opportunities to enhance the quality of our work as well as the client experience
Strong change mindset and an acceptance that the Bewonder* team (at all levels) need to embrace change and the benefits it can bring
Ability to empower your team and delegate important tasks to be completed
Promotes open, constructive, and collaborative relations with superiors, direct reports, peers, and clients
Strategic thinker and analytically minded
Skilled in conflict management and negotiation
Authentic leadership style to create a culture of openness and honesty in the team (so that everyone in the team brings their true self to work)
Qualification & Experience:
10+ years of agency and client management experience
Proven track record in business, client and team growth
Strong understanding of marketing principles, strategy, creative development and campaign execution
Experience of inspiring a team and delivering on agreed growth objectives
Expert in business development, including pitching and negotiation
Strong governance skillset, to drive a consistent service output whilst maintaining risk profile and overall direction of travel
Strong problem solving, influencing, conflict resolution and decision-making skills.
Experience in operating in a fast-moving company with multiple stakeholders
Ability to initiate and lead business discussions and drive ongoing engagements with C-Suite level clients and JLL executives.
Ability to build and lead a high-performing team
Outstanding written and verbal communication skills.
Energetic and collaborative team player who feeds off goal setting and achievement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
