At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Guest Experience Coordinator to join our team in London.
Location: London, EC2A 4JE
Rate of Pay: £37,000 per annum
Working Pattern: Monday - Friday, 40 hours per week, 08:00am - 17:00pm
Key Responsibilities:
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First point of contact to all office users, providing a warm welcome to clients and staff, run Reception on behalf of Worship Square.
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Deliver exceptional customer experiences and add value to our members.
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Support business objectives and drive high customer retention.
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Create a vibrant environment filled with activities, ideas, and community engagement.
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Foster a collaborative community atmosphere, serving as the primary contact for customers and support services.
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Ensure compliance with health and safety procedures, maintaining proper documentation and follow-up.
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Guide new customers through floor space tours, showcasing expertise and pride in the brand.
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Address complaints and concerns, coordinating with relevant departments efficiently.
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Regularly seek feedback to maintain consistent, innovative service.
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Create newsletters and plan events in advance for each quarter.
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Preparing monthly report for facilities manger
Facilities & office environment:
- Manage the physical office environment and FOH areas ensuring it remains functional, clean, and conducive to productivity.
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Keeping front of house, meeting rooms & general office appearance tidy, clean and safe. Lead by example of Worship Square’s clear desk policy
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Ordering office groceries, stationery and toiletries on a regular basis ensuring stock levels remain consistent.
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Supporting work to improve Sustainability credentials and support Net Zero journey where possible.
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Ensuring the safety and security of the building is always paramount, including maintaining alarm and building access passes.
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Working with the office/facilities manager and external suppliers to solve issues within the office in a timely manner e.g. fixing broken facilities and handyman requirements.
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Create an engaging and welcoming office environment that reflects the brand’s values and fosters a sense of community among members.
Meetings, workshops and events:
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Plan, organize, and facilitate meetings, workshops, and events that engage the community and promote collaboration.
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Ensure all events run smoothly, from logistics to participant engagement, maintaining high standards of service and professionalism.
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Assisting the tenants with checking in the visitors and ensure they are shown to the right space and directed to the right host.
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Ensuring meetings, workshops and events are successful; helping to greet guests, ensuring catering is timely throughout the day, providing ad-hoc support as required
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Support with event and enlivenment planning such as pop ups in the lobby
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Support the Asset and Building Managers with the organisation of events held within the office, including a variety of social events and clubs.
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Liaising with IT and Helpdesk to provide simple ‘first line’ support.
General business support and administration:
- Ensuring that all support and process manuals are reviewed and updated regularly.
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Manage the switchboard in accordance with the company standards. Direct & relay incoming messages and emails.
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Maintaining a good working relationship with suppliers/vendors, making sure everyone is receiving a good quality service.
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Managing BluePoint booking system and provide ad-hoc support when required
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Support and assist with the fire and emergency procedures for the building
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Collaborate with the Building core team (cleaners, security, engineers) to ensure we offer the best experience
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Working within the annual budget to organise as many activities and events as possible for tenants’ enjoyment and entertainment.
Experience and Knowledge:
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Office support and administration, including reception duties.
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Working in a highly customer-focussed environment, ideally prior experience of working within a professional services firm or other corporate environment.
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Communicating strongly and confidently with all levels of stakeholder within the company.
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Microsoft Office packages (Outlook, Word, Excel, PowerPoint).
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English – must be fluent.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
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Personal Development and Training opportunities
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Life assurance scheme
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Pension scheme
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Holiday allowance
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Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
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Eye care
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A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
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Family friendly support
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Regular social events and communication with our leaders
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A holiday purchase scheme
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Volunteering days
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Professional subscriptions
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Recognition schemes and people awards
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Long service awards
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Access to some great high street discount vouchers
