Receptionist / Office Support – Leatherhead
GraftinGardeners Ltd
Pay: £12.71–£13.50 per hour (depending on experience)
Location: Leatherhead
Job Type: Full-time, Permanent
Working Hours: 40 hours per week
About Us
GraftinGardeners Ltd is a small family run tree surgery and landscaping company based in Leatherhead. We started in 2009 and have grown steadily since then. We now run around 7 tree teams, plus landscaping and gardening crews, working across London and the surrounding areas.
We are a down to earth business where everyone knows each other. The office is based right at our busy yard, so you are close to the action and the people doing the work.
The Role
You will join a small and friendly office team helping to keep things running smoothly behind the scenes. Some days are steady, while others can be full on with calls, emails and bookings to juggle, so we are looking for someone who is calm under pressure and good with people.
The role mainly involves answering calls, WhatsApps, messages and emails, booking work in, and following up with clients and quotes. You will need to be confident on the phone, able to stay organised when things get busy, and happy working in a small team where everyone supports each other.
You do not need advanced IT skills, and you do not need to have worked in arboriculture before — we'll train you on the job, including our CRM system. Since you'll be picking up the CRM at the same time, it does help if you already have a basic understanding of tree surgery and landscaping — for example, knowing what terms like felling, pruning, or stump grinding mean — so we're not explaining industry basics and the CRM together. You should be confident using email and Microsoft Office.
Key Responsibilities
- Be the first friendly point of contact for calls, emails and the occasional visitor, usually someone collecting logs
- Take down client details and what they need, and enter them into our CRM system
- Book appointments for estimators and teams
- Chase up leads and estimates to turn them into confirmed jobs
- Answer email and WhatsApp queries and get back to new leads
- Help the rest of the office by passing on messages or redirecting calls when needed
- Keep customer records and bookings up to date within our CRM system
What We're Looking For
- Confident and polite on the phone, with clear spoken English
- Able to handle busy periods without getting flustered
- Reliable, well organised, and happy to help wherever needed
- Confident using email and Microsoft Office (Word, Outlook, Excel) — this is essential, as most of the day-to-day involves email and computer-based systems
- Comfortable typing and willing to learn our CRM system (full training given)
- Previous experience in a busy customer-facing or admin role is a strong plus — e.g. reception, call handling, scheduling, or office support in any industry
- A basic understanding of tree surgery and landscaping (e.g. familiarity with terms like felling, pruning, or stump grinding) is preferred — you don't need hands-on experience, but it means we can focus your training on our CRM system and processes rather than explaining the trade from scratch
- Prior arboriculture or trade/field-service experience (construction, landscaping, plumbing, electrical, home services, logistics) is a bonus, as it means you'll already understand how bookings, quotes and site teams work
- Must be able to get to our Leatherhead yard daily
Experience:
- Customer service, admin or reception: 1 year (preferred)
- Basic knowledge of tree surgery/landscaping terminology: (preferred)
- Arboriculture or trade/field-service background: (preferred)
If you're organised, good on the phone, and want a steady role in a small and supportive office where no two days are the same, we would love to hear from you.
To apply, please submit your CV or email your C.V to [email protected]
GraftinGardeners Ltd are an equal opportunity employer and welcome applications from candidates of all backgrounds, races, genders, religions, sexual orientations, and abilities. We are committed to creating an inclusive environment for all employees.
Pay: £12.71-£13.50 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Company pension
- On-site parking
Ability to commute/relocate:
- Leatherhead, Surrey: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any experience working in arboriculture, tree surgery, landscaping, or a related trade?
Experience:
- Customer service: 1 year (preferred)
- using email and Microsoft Office: 1 year (required)
- Administrative: 1 year (required)
Work Location: In person
