We are recruiting!
We have redesigned our services and teams to ensure we deliver on our promise to create a resident-centric culture, with a renewed focus on supporting independence and enhancing life chances, whilst continuing to provide safe, sustainable, and high-quality homes for the future.
Enfield Repairs Direct (ERD)
Enfield Repairs Direct, our in-house repairs provider launched in May 2020, has already had a positive impact on the customer experience in its first year of operation. Building on this early success to ensure a consistently high-performing service that represents value for money is a top priority.
We are proud of our achievements and the lessons learned so far, and we are now ready to take the service into its next phase of development. We are looking to build a permanent team of motivated, customer-focused, empathetic, and results-driven individuals across a range of roles at all levels.
The Role: ERD Repairs Manager (1 x FTE MM1)
We are seeking an exceptional Repairs Manager to play a key role within the ERD leadership team. This role requires a balance of strong technical/trade expertise, leadership capability, and coaching skills, alongside a relentless drive to improve the customer experience.
You will lead a team of up to 32 staff, with direct line management responsibility for 45 team members, and overall operational responsibility for delivering a high-quality, customer-focused responsive repairs service across a geographical patch (North or South) and a specialist function.
Key Responsibilities
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Recruit, induct, and support the development of high-performing supervisors and repairs operatives
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Manage a designated geographical patch alongside a specialist service area, including:
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Damp and Mould
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HHSRS
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Disrepair
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Private Sector Leasing
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Complex Projects
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Communal Repairs
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Lead the delivery of a resident-centric repairs service operating 24 hours a day, 365 days a year, ensuring effective out-of-hours coverage
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Drive customer service excellence and achieve performance KPI targets
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Oversee complex and high-profile projects, ensuring strong cross-team collaboration and effective resident engagement
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Promote a strong culture of resident and building safety, ensuring robust systems of safe working and operational controls
About You
To be successful in this role, you will:
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Be an exceptional leader with a proven track record of managing large teams of trade operatives
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Demonstrate the ability to motivate and inspire teams to deliver sustained improvements in customer service
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Have experience of delivering services within budgetary constraints
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Excel in leading teams through change
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Have strong knowledge of delivering high-quality, right-first-time repairs within a social housing environment
This is a varied and exciting role where no two days are the same. If you are ready to make an impact from day one, we would love to hear from you.
What We Offer
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36-hour working week
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Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
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Excellent pension scheme
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Company vehicle (van)
Contact Details -
If you would like to know more about the role, please contact Tony Medall on 020 8132 1950 for an informal discussion.
If you have any difficulties accessing this information, please contact Vickie McGrath on 020 8132 1053 or [email protected]
