Location: Hybrid – Bradford or London
Job Type: 12-month FTC | Full-time, 37.5 hours
Salary: £60,000pa
Turn resident voices into meaningful change.
At Anchor, listening to our residents and understanding their experiences is central to how we make decisions, improve our services and deliver better outcomes.
We’re looking for a Resident Research Partner to strengthen how we gather, understand and use resident feedback and customer data across the organisation.
You’ll lead research and insight activity that helps us understand the needs, expectations and experiences of our residents and their relatives. Bringing together qualitative and quantitative research, you’ll turn complex information into clear, practical insight that influences decisions and identifies opportunities for improvement.
Working closely with residents, relatives, operational teams and senior stakeholders, you’ll make sure the resident voice is represented where it matters. You’ll also help us identify emerging trends, understand the impact of improvements and provide robust insight to support our regulatory responsibilities.
What you’ll be doing
- Develop and implement our resident insight and research strategy
- Design and manage surveys, focus groups, consultations and other ways of gathering feedback
- Lead qualitative and quantitative research to understand resident needs, expectations and experiences
- Analyse resident satisfaction, complaints, engagement and service performance data to identify trends and opportunities for improvement
- Turn complex findings into clear recommendations, reports and presentations for senior leaders, boards and resident groups
- Work closely with resident and relative panels, scrutiny groups and engagement forums, supporting co-design and co-production
- Build strong relationships across operational teams and with senior stakeholders, providing expert advice on research methodologies and customer insight best practice
- Track improvements arising from resident feedback and benchmark performance against industry standards and peer organisations
What you’ll bring
- Experience in customer insight, market or social research, resident engagement or customer experience
- Experience designing and delivering surveys, research projects and consultation exercises
- Strong analytical skills, with experience interpreting large datasets and turning findings into practical recommendations
- Confidence communicating complex information and presenting insight and recommendations to senior stakeholders and different audiences
- Excellent report writing and presentation skills
- Strong stakeholder engagement and influencing skills
- The ability to successfully manage research and insight projects
It would be great if you also have
- A degree or equivalent experience in social research, statistics, business intelligence, customer experience, social sciences, housing, care or a related field
- A professional qualification in research, analytics or customer insight
- Experience using resident or customer insight to shape and improve housing, care or other customer-focused services
Apply now
If you’re passionate about using research and insight to make a meaningful difference to residents’ experiences, we’d love to hear from you.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
