About us
Kitchens by Holloways is a residential bespoke design-and-build practice, making kitchens and delivering renovations and extensions across west and south-west London. Our design and operations team are based in our Richmond and Clapham showrooms, and our workshop is in Shrewsbury. We run projects using digital processes and systems. Clients can log on to a client portal to track their expenditure, see the progress of their project, and communicate with our operations team.
The role
We're looking for a Client & Project Coordinator to work alongside our Construction Manager and Design Manager, helping to keep projects running on time and on budget, updating our digital systems and ensuring clients remain well informed about the progress of their project.
What you'll be doing
- Keeping our digital systems updated from day to day — from our client and project portal to shared schedules and communications — so both clients and our management team always have accurate, up-to-date information at their fingertips
- Providing weekly client communication, based on information from the Construction Manager and Design Manager, keeping clients clear on finances and timings
- Coordinating our design, construction, and workshop teams, and liaising with subcontractors and suppliers to keep projects running on time
- Tracking receipts from clients and payments to suppliers to ensure products agreed by the design team arrive on site when needed.
- Managing client aftercare once a project is completed to resolving snagging items, and ensure a good relationship is maintained
- Keeping project documentation, schedules, and client records organised and up to date
- Supporting the wider team with day-to-day project administration
What we're looking for
- Previous experience in residential design and build, renovation, or construction project coordination — you understand how a building project actually runs, not just how to manage a calendar
- Genuinely comfortable with technology and digital tools, and confident adopting new systems quickly — this role sits at the centre of how we run projects digitally, so someone who still works from notebooks and paper trails won't be the right fit
- Experience with AutoCAD is an advantage, as you may be helping the team manage and reference project plans
- A genuine interest in residential design and construction, with a keen eye for detail — you'll be managing client project accounts, so accuracy matters as much as organisation
- Excellent communication skills, and genuine comfort speaking with clients about budgets, timelines, and the occasional difficult conversation
- Highly organised, with the ability to juggle multiple live projects at once
- A calm, reassuring manner — clients need to feel looked after, especially when something hasn't gone to plan
What we offer
- £30,000–£40,000, with flexibility for an exceptional candidate, and opportunities for progression
- 25 days annual leave plus bank holidays, rising with length of service
- Workplace pension
- Flexible start times: 8:00–4:00, 8:30–4:30, or 9:00–5:00
- A supportive, close-knit team environment
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
Application question(s):
- Do you live within 1 hour of Richmond?
Experience:
- Industry: 2 years (preferred)
Work Location: In person
