Job Description:
Telephone Sales Advisor
£27,000 Basic Salary + £12,000 OTE (Realistic £39,000) + Excellent Benefits
Wokingham | Full Time |
No recruitment agencies please.
We don't hire pushy salespeople. We hire professional ones.
At Lifetime Legal, every conversation matters.
Our customers are buying or selling a home—one of the biggest financial decisions they'll ever make. Your role is to help them understand the legal protection and support available, guiding them through their options and confidently recommending the services that are right for them.
We're looking for resilient telephone sales professionals who genuinely enjoy speaking to customers, thrive on achieving targets and know how to close a sale professionally and ethically.
If you're someone who builds rapport naturally, handles objections confidently and sees every conversation as an opportunity, we'd love to hear from you.
What you'll be doing
You'll manage a combination of inbound and outbound telephone calls, speaking to customers at various stages of their home-moving journey.
Your responsibilities will include:
- Building rapport quickly with customers over the telephone.
- Understanding customer needs through effective questioning.
- Presenting Lifetime Legal's products and services clearly and confidently.
- Handling objections professionally.
- Closing sales using an ethical, customer-first approach.
- Identifying cross-selling and upselling opportunities where they genuinely add value.
- Maintaining accurate customer records using our CRM.
- Delivering excellent customer service throughout every interaction.
- Achieving individual sales and productivity KPIs.
What makes someone successful in this role?
This role isn't about reading from a script.
It's about having the resilience to keep going after a "no", the confidence to ask for the sale, and the emotional intelligence to know when to listen.
You'll succeed if you:
✔ Enjoy speaking to people all day.
✔ Naturally build rapport.
✔ Are resilient and don't let rejection affect your next call.
✔ Can confidently ask for the business.
✔ Believe in selling ethically and doing the right thing for every customer.
✔ Enjoy working towards and exceeding targets.
✔ Want to continually improve through coaching and feedback.
We're particularly interested in people from:
- Telephone Sales
- Contact Centre Sales
- Insurance Sales
- Utilities Sales
- Financial Services
- Estate Agency Sales
- Property Services
- Conveyancing Introducer Sales
- Membership Sales
- B2C Sales
- B2B Telephone Sales
Essential experience
- Minimum one year's experience in a telephone sales environment.
- Proven experience working towards sales targets.
- Excellent communication and listening skills.
- Comfortable using CRM systems and Microsoft Office.
- Strong organisational skills and attention to detail.
What you'll receive
Joining Lifetime Legal means joining a business that invests in its people.
We'll provide structured training, regular coaching and ongoing development to help you maximise your earning potential and progress your career.
Please note this role is office-based during your first four months whilst you complete your probation and training.
Benefits
- 20 days annual leave plus bank holidays
- Your birthday off every year
- Private healthcare for you and your children
- Company pension
- Enhanced eye care scheme
- Free onsite parking
- EV charging
- Monthly food van
- Company incentives and competitions
- Employee discounts at over 600 retailers
- Free legal advice
- Free Will
- Mover Protection benefits
- Genuine career progression opportunities
Working Hours
Monday to Friday 9:00am – 6:00pm 40 hours per week
Our recruitment process
We're looking for people who are genuinely passionate about telephone sales.
During our recruitment process we'll assess your communication style, resilience, ability to build rapport and your approach to closing sales ethically.
If successful, you'll receive comprehensive training and ongoing coaching to help you build a long-term career with us.
Before you apply...
This is a target-driven sales role.
If you enjoy speaking to customers, thrive on achieving results and want to earn commission whilst delivering an outstanding customer experience, we'd love to hear from you.
If you're looking for a customer service role with little focus on sales, this role is unlikely to be the right fit.
We are committed to providing an accessible recruitment process and encourage candidates to discuss any support or adjustments they may need during their application journey.
Pay: Up to £39,000.00 per year
Application question(s):
- This role requires you to confidently ask for the sale while always putting the customer first. Tell us about a time you successfully handled objections and closed a sale ethically.
- Tell us about your biggest achievement in a telephone sales role.
- Do you live within a 45 minute commute from Wokingham
- Do you require any reasonable adjustments in order to attend an interview?
Experience:
- Sales : 1 year (required)
Work Location: Hybrid remote in Wokingham RG41 2QE
