Job Scope
Under the direction of the Hotel Snr management, prepare and serve a range of menu items that meet customers’ expectations. Promote the desired work culture within our company culture.
For the most part, you will work alone in the kitchen preparing simple dishes and freshly made pizzas. As well as preparing any buffets for groups. This position mainly consists of evening shifts but will require the occasional morning shift.
We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Key Relationships
- Hotel Senior Management Team
- Brand Team
- Local authority including Fire, Police and Health and Safety Authorities
- Contractors
- External Suppliers
Key Job Responsibilities
- Prepares, cooks, serves dishes inline with menu specifications
- Be able to work on your own in the kitchen
- Be able to work with pizza oven and fresh baked pizza
- Follow hotel Health and safety guidelines
- Follow hotel food safety guidelines
- Communicates to Line Manager any difficulties, guest or internal customer comment and other relevant information
- Attends and participates in daily briefings and other meetings as scheduled
- Prepares in advance food, beverage, material and equipment needed for the service
- Cleans and re-sets his/her working area
Accountable for:
Self-Management
Comply with hotel rules and regulations and provisions contained in the Employee Handbook
Comply with company grooming and uniform standards
Comply with timekeeping and attendance policies
Actively participate in training and development programmes and maximise opportunities for self-development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include: -
o being attentive to guests
o accurately and promptly fulfilling guest requests
o understand and anticipate guest needs
o maintain a high level of knowledge which will enhance the guest experience
o demonstrate a service attitude that exceeds expectations
o take appropriate action to resolve guest complaints
Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
Be able to promote the hotel products and services
Maintain a high level of product and service knowledge about all Cycas Hospitality hotels and Marriott hotels Group in your region
Health Safety & Security
Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager
General
Comply with the company corporate code of conduct at all times
Familiarise yourself with our company culture which link to the desired behaviours that we expect all our employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Have the desire and ability to improve your knowledge and abilities through on-going training
Have the desire and ability to improve your knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Pay: Up to £14.28 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
