Company Overview
Are you a seasoned operations leader with a passion for delivering exceptional visitor experiences? Oceanarium Bournemouth is seeking a highly motivated Operations Manager to play a key role in the day-to-day management of one of the South Coast’s leading visitor attractions.
Located on the iconic Bournemouth seafront, the Oceanarium is a popular aquarium attraction welcoming thousands of visitors every year. Owned by Parques Reunidos, one of the world's largest leisure and attraction operators, we are part of an international organisation with attractions across Europe.
The Role
Reporting directly to the UK Director, the Operations Manager will be responsible for overseeing the daily operation of all non-animal functions within the attraction. This is a hands-on leadership role requiring a proactive individual who can drive operational excellence, lead teams, and ensure an outstanding guest experience.
Key responsibilities include:
- Managing recruitment, training, and development of all seasonal employees
- Leading and supporting operational teams across the attraction
- Ensuring compliance with health and safety standards and best practice
- Overseeing cash handling, financial controls, and operational budgets
- Driving guest service excellence and enhancing the visitor experience
- Managing facilities, maintenance and cleaning operations
- Monitoring visitor satisfaction and implementing continuous improvements
- Supporting the ongoing commercial performance and profitability of the business
- Providing leadership and oversight of the Admissions, Retail, and Catering departments
- Taking full operational responsibility for the attraction in the absence of the UK Director
About You
To be successful in this role, you will have:
- Proven management experience within the visitor attraction, leisure, hospitality, or tourism sector
- Strong knowledge and practical experience of health and safety management
- Experience leading, motivating, and developing diverse teams
- Excellent organisational and communication skills
- A customer-focused approach with a passion for delivering exceptional guest experiences
- Commercial awareness and the ability to balance operational efficiency with visitor satisfaction
- Confidence in making decisions and managing multiple priorities in a fast-paced environment
Pay: £32,000.00-£38,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Private medical insurance
- Sick pay
Work Location: In person
