Care Coordinator
Walfinch Care Newcastle
Salary: £28,000 per year, plus paid on-call rota
Location: Office based, supporting services across North Tyneside, Newcastle, South Tyneside and Gateshead
Job type: Full-time
What we can offer
- £28,000 per year
- Full-time role
- Supportive local team
- Paid on-call rota in addition to your salary
- Training and development
- Funded courses
- Progression opportunities, including Deputy Manager, Care Manager or Level 5 pathway
- A key role in a growing home care service
We are looking for an organised, calm and reliable Care Coordinator to join our Walfinch Newcastle team.
This is a key role, helping to make sure our clients receive safe, consistent and high-quality home care. You will support the smooth running of the service by coordinating care visits, managing rotas, communicating with clients and families, and supporting our care team day to day.
This role would suit someone who is confident, practical and good with people. It may also suit someone who is looking to grow into a Deputy Manager, Care Manager or Level 5 pathway in the future. We are happy to support the right person with training and funded courses.
What you’ll be doing
Your main responsibility will be making sure care visits are planned, organised and running smoothly.
The role will include:
- Creating and updating care rotas
- Allocating carers to clients based on needs, skills, availability and location
- Arranging cover for sickness, absence and changes to visits
- Speaking with clients, families and carers in a professional and supportive way
- Answering calls and responding to queries
- Keeping records accurate and up to date
- Monitoring travel time, mileage and routes to help improve efficiency
- Supporting the office team with general administration
- Reporting any concerns, incidents or urgent issues to management
- Helping maintain quality, compliance and confidentiality
- Supporting the wider team when needed to keep the service running safely
- Taking part in the paid out-of-hours on-call rota
What we’re looking for
We are looking for someone who is:
- Highly organised and good at planning ahead
- Calm under pressure
- Confident using computers and care systems
- A strong communicator, both written and verbal
- Reliable, flexible and professional
- Good at solving problems quickly and sensibly
- Able to work well as part of a team
- Confident speaking with clients, families and care staff
- Understanding of confidentiality and professional boundaries
- Keen to learn, develop and progress within the care sector
Experience
Previous experience in care coordination, rostering or home care would be helpful, but we are also interested in people with strong organisation, communication and problem-solving skills.
It would be beneficial if you have:
- Experience using rostering software
- Previous experience in care or health and social care
- Good local knowledge of North Tyneside, Newcastle, South Tyneside and Gateshead
- Understanding of CQC requirements
- A full UK driving licence
About Walfinch Newcastle
Here at Walfinch Newcastle, we provide high-quality home care that helps people stay safe, independent and confident in their own homes.
We are a growing local team, and this role is important in making sure our service runs smoothly for both clients and carers.
Apply today if you are organised, practical and ready to take the next step in your care career.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you have access to your own vehicle?
- Have you ever been responsible for scheduling or coordinating staff in any previous role?
- What makes you suitable for this role?
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
