Night Receptionist (Full Time)
Location: Rockwell East Tower Bridge, London E1
Hours: 12-hour shifts
About Us
Rockwell East is a modern 4-star hotel located just minutes from Tower Bridge. We pride ourselves on delivering exceptional guest experiences and are looking for a reliable, professional, and customer-focused night receptionist to join our team.
Key Responsibilities
- Welcome and check in late-arriving guests.
- Process check-outs and handle guest enquiries throughout the night.
- Carry out night audit procedures and complete daily reports.
- Respond to guest requests promptly and professionally.
- Monitor the property to ensure the safety and security of guests and staff.
- Handle reservations, payments, and general administrative duties.
- Liaise with housekeeping and the management team to ensure smooth operations.
- Maintain a clean, organised, and welcoming reception area.
What We're Looking For
- Previous hotel reception or customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Confident using computer systems (hotel PMS experience is an advantage).
- Ability to remain calm and professional under pressure.
- Strong attention to detail and excellent organisational skills.
- A flexible and reliable team player.
- Fluent English (spoken and written).
- The right to work in the UK.
If you enjoy working independently, delivering outstanding customer service, and being part of a professional hospitality team, we'd love to hear from you.
Pay: £12.71 per hour
Work Location: In person
