The ability to speak Welsh is essential for this post.
The ward clerk is responsible for providing a reception service to the ward and delivering a high standard of customer care to a wide range of groups.
The ward clerk must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. Such information must be accurately inputted in the patient information system.
The post-holder must undertake effective forward planning to ensure that the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care.
To ensure that all patient admissions, discharges, transfers, and deaths are
recorded accurately on the WPAS system. To assist with patient This is a
non-clinical role however the post holder is expected to work as part of
the wider multi-disciplinary team to ensure that patients are provided
with the best possible care.
To provide a professional, helpful and courteous reception service for
patients or relatives arriving on the ward, welcoming all visitors and
directing as appropriate.
Be able to use judgement and initiative to deal with difficult situations and
anxious family members / carers using empathy, tact and diplomacy
To answer the telephone and take messages in a professional helpful
courteous manner, answering or referring queries as appropriate.
To provide a confidential and high standard general administrative
support to the ward, particularly supporting the Ward Manager with
tasks such as typing reports, data entry, taking minutes of multi
professional meetings as well as ward meetings and data entry as
required.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
You can find the full job description and person specification by clicking "apply now" on this advert
