Job Purpose
To support the referral management team by processing referrals, liaising with partner agencies, assessing housing applications, maintaining accurate records, and helping ensure that suitable accommodation and support services are provided to clients in a timely manner.
Key Responsibilities
- Receive, review, and process housing referrals from local authorities, support agencies, charities, and other stakeholders.
- Verify referral information and ensure all required documentation is complete.
- Maintain accurate records on housing management and referral systems.
- Act as a point of contact for referral partners, applicants, and internal teams.
- Coordinate property viewings, assessments, and move-in arrangements.
- Monitor referral pipelines and provide regular updates to managers.
- Support housing officers with tenancy administration and resident onboarding.
- Ensure compliance with company policies, safeguarding procedures, and relevant housing regulations.
- Prepare reports, statistics, and performance data relating to referrals and occupancy levels.
- Respond to telephone, email, and in-person enquiries professionally and efficiently.
- Assist in resolving issues related to referrals, placements, and housing allocations.
Skills and ExperienceEssential
- Strong administrative and organizational skills.
- Excellent communication and interpersonal abilities.
- Experience working with databases and Microsoft Office applications.
- Ability to handle confidential information appropriately.
- Good attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
Desirable
- Experience in housing, supported accommodation, social housing, or property management.
- Knowledge of referral pathways and local authority housing processes.
- Understanding of safeguarding and vulnerable client support.
- Experience using housing management software.
Personal Attributes
- Customer-focused approach.
- Empathetic and professional manner.
- Ability to work independently and as part of a team.
- Problem-solving skills.
- Flexible and adaptable.
Typical KPIs
- Referral processing times.
- Occupancy and placement rates.
- Accuracy of records and documentation.
- Customer and partner satisfaction.
- Compliance with housing and safeguarding requirements.
Pay: £27,500.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work Location: Hybrid remote in Dudley (West Midlands)
