Sheraton Grand London Park Lane
Sheraton Grand London Park Lane is seeking an experienced and passionate Banqueting Operations Manager to lead the delivery of exceptional events and banqueting experiences within one of London's most iconic luxury hotels.
Inspired by the glamour of the Art Deco era and backed by the power of Marriott International, this is an incredible opportunity to build your career within one of the world's leading hospitality brands.
This role is responsible for the smooth and successful execution of a wide range of events, from large-scale conferences and gala dinners to weddings and corporate functions. Working closely with the Events, Culinary, Stewarding and Hotel Operations teams, you will ensure impeccable service standards, operational excellence, and memorable guest experiences.
Why Join Us?
Rewards for work… Benefits for your lifestyle
Part of Marriott International, the world's largest hospitality company, offering outstanding career development and global opportunities. The sky is your limit here.
National and international career progression opportunities within Marriott International- World-class training and development programmes to support your professional growth
- Work alongside experienced hospitality leaders and talented associates
- Discounted room nights and food & beverage across Marriott hotels worldwide
- Complimentary meals on duty
- Complimentary laundry service
- Access to flexible benefits designed to support your wellbeing
- Employee Assistance Programme
- Recognition and reward programmes
- Competitive salary and benefits package
- Discretionary Service Charge and Bonus
Key Responsibilities
- Lead the day-to-day operation of the Banqueting department, ensuring events are delivered to the highest standards.
- Oversee the planning and execution of conferences, weddings, gala dinners, and other large-scale events.
- Work collaboratively with key stakeholders to ensure seamless event delivery.
- Drive guest satisfaction through exceptional service and effective problem resolution.
- Manage labour costs, productivity, and departmental budgets while maintaining service excellence.
- Ensure compliance with all health, safety, food safety, and company policies.
Candidate Profile
The successful candidate will be a hands-on leader with a passion for hospitality and a proven ability to manage high-volume banqueting operations within a luxury environment.
You will have:
A minimum of 2 years' experience in a Banqueting Operations Manager, Assistant Banqueting Manager, or similar leadership role within a high-volume 5-star hotel.- Strong experience delivering large-scale conferences, gala dinners, weddings, and corporate events.
- Excellent organisational, communication, and stakeholder management skills.
- A strong focus on guest satisfaction, operational excellence, and financial performance.
- The ability to thrive in a fast-paced environment while maintaining exceptional attention to detail.
Please note that only candidates with an existing right to work in the UK, without the need for sponsorship, will be considered for this position.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
