Please note this is a relief role with hours as and when required covering Burnside Mill and Strathmore Lodge
Working hours: As and when required (Dayshift, Backshift, Nightshift)
Interview Date: To be confirmed
The Salvation Army Dundee provides accommodation and support to individuals experiencing homelessness and facing multiple and complex needs. We are committed to creating a safe, welcoming, and psychologically informed environment where people can begin to rebuild their lives. Our service is delivered through a trauma-informed and harm reduction approach, recognising each individual's unique experiences and supporting positive change at their own pace.
We are seeking motivated and compassionate Relief Concierges to join our team on a flexible, as-needed basis. This is an excellent opportunity for someone who is passionate about making a positive difference in the lives of vulnerable people within their local community.
As a Relief Concierge, you will play a key role in the smooth day to day operation of our service to ensure the centre remains safe, welcoming, and responsive to the needs of residents. You will often be one of the first points of contact for clients, helping to create an atmosphere of dignity, respect, and inclusion.
Key responsibilities:
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Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
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The ability to prioritise their own workload
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Welcome and engage with residents in a professional, respectful, and supportive manner
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Help maintain a safe and secure environment for clients, visitors, and staff
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Observe and report any concerns relating to resident welfare, health, safety, or behaviour.
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Complete administrative tasks and accurately record information using relevant IT systems.
The successful candidate(s) will be able to demonstrate:
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Good working knowledge of Microsoft Office and other IT systems.
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Excellent customer service and interpersonal skills, with the ability to communicate effectively with people from diverse backgrounds.
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A compassionate, non-judgemental, and professional approach to supporting vulnerable individuals.
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Strong organisational skills and the ability to manage and prioritise their own workload.
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The ability to remain calm and respond appropriately in challenging situations.
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A commitment to working within a trauma informed and harm reduction framework.
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The ability to work effectively as part of a team while also using initiative when working independently.
It is important to apply for registration as soon as possible and within three months of starting your role. You must be registered within six months.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment will be subject to satisfactory references, PVG check, Health Assessment (if doing nights) and evidence of your Right to Work in the UK in line with Home Office requirements.
As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.
The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
