Join Our Lifesaving Team
Record Shop Manager - Music Specialist
Full Job Description: CLICK HERE
Location: Upper Holloway, London, N19 5QT
Hours: Full time, 37.5 hours per week
Benefits: Benefits Summary
Looking for a retail role that’s more than just a job? Fancy being part of something that truly saves lives every day? Well, this is your sign…
We’re on the lookout for a creative, motivated, customer-focused Shop Manager with a flair for music to lead our National Children’s Air Ambulance Charity Shop in Archway. If you have a passion for music, an eye for spotting hidden gems, and the retail expertise to maximise the potential of our music department while inspiring your team, we’d love to hear from you. This is our first ever music shop, and we're looking for someone with a passion for music, a flair foreclectic taste and is up to date with the current music trends.
As part of The Air Ambulance Service, your work will directly support our lifesaving missions. Every item sold helps keep our helicopters in the sky and our crews ready to respond, making a real difference to the lives of those who need us most.
What We Offer:
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Enhanced sick pay
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
- As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service
✨ What You’ll Be Doing:
To lead the successful operation of The Air Ambulance Service’s specialist Music Charity Shop, driving sustainable income to support our lifesaving services through strong commercial leadership, exceptional retail standards and an outstanding customer experience.
The Shop Manager will be responsible for achieving sales and profitability targets while creating a destination retail experience for music enthusiasts, collectors and supporters. Drawing on a passion for music and an understanding of the market, the role will maximise the value of donated music stock, identify opportunities to increase income and ensure the shop remains an exciting and welcoming place to visit.
The role also includes recruiting, leading and developing a dedicated team of volunteers, maintaining excellent visual merchandising and operational standards, and acting as a passionate ambassador for The Air Ambulance Service, building strong relationships within the local community and encouraging ongoing support for our charity.
What We’re Looking For:
- Develop an attractive range of vinyl records, CDs, books, musical instruments and memorabilia.
- Identify valuable or collectable items for premium pricing or specialist sale.
- Build relationships with collectors and regular customers.
- Keep up to date with music trends and collectable markets.
- Passion for music and vinyl.
- Knowledge of collectable records.
- Experience organising retail events.
- Proven record of achieving commercial targets.
- Excellent leadership skills.
- Experience managing or developing volunteers or teams.
- Strong customer service focus.
- Experience of cash handling and banking.
- Excellent communication & organisational skills.
- Flexible approach to working weekends.
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
- Experience organising retail events.
- Knowledge of Gift Aid.
- Experience using EPOS systems.
What’s In It For You:
At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.
Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.
The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.
Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.
Compliance Responsibilities
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
- Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.
