We are looking for a friendly, organised and reliable to join our team.
This is a varied, all-round role within the office, so we are looking for someone who is confident dealing with customers, enjoys keeping busy and can manage several different tasks throughout the day.
The Role
Your day-to-day responsibilities will include:
- Answering incoming phone calls and dealing with customer enquiries.
- Speaking with customers both over the phone and by email.
- Taking customer orders and ensuring all the correct information is obtained.
- Booking jobs in and booking completed jobs out.
- Inputting customer orders and job details accurately onto our computer system.
- Setting up jobs ready for production, making sure all relevant information and requirements are correct before the job goes onto the production floor.
- Liaising closely with the production team to make sure jobs are prepared correctly and run smoothly.
- Ordering materials and supplies when required.
- Keeping customers updated on the progress of their jobs.
- Dealing with general customer queries and resolving any issues where possible.
- Organising paperwork and keeping office records up to date.
- Helping with the general running of the office and supporting the team wherever needed.
About You
We are looking for someone who is:
- Friendly, approachable and confident speaking to customers.
- Well organised and able to prioritise their workload.
- Accurate and pays attention to detail.
- Comfortable using computers and learning new systems.
- Able to work independently but also as part of a team.
- Good at communicating with both customers and colleagues.
- Calm and able to work in a busy environment.
- Reliable, punctual and willing to get involved.
- A good all-rounder who is happy to take on different tasks as required.
Previous office, administration, customer service or production experience would be an advantage, but the right attitude and willingness to learn are just as important.
This is a varied role where no two days are necessarily the same, and you will play an important part in making sure jobs move smoothly.
Pay: £26,436.80-£33,280.00 per year
Benefits:
- Casual dress
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
Work Location: In person
