Job Description
We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.
Core role responsibilities will include the following:
Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads. Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams. Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations. Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness) Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations. Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required. Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks Support and coach Home Managers to confidently manage day-to-day people issues Support and coach Home Managers to confidently lead investigations and prepare investigation reports Ensure compliance with UK employment law Support with ER projects and initiatives when required
The successful candidate:
Holds a CIPD level 3 qualification or above Can communicate effectively both verbally and in writing, to differing audiences Can prepare accurate written correspondence, with a focus on attention to detail Have a can-do attitude and the ability to exercise initiative Have demonstrable organisational skills Possess advanced Microsoft Word, Excel skills – with a high degree of accuracy and speed required in all tasks Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives Demonstrate high level of confidentiality Be able to work effectively alone and as part of a team
We are especially keen to hear from individuals who can demonstrate:
Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law. Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment. Previous experience within a care setting, experience is advantageous but not essential. Willingness to travel, predominantly across the Northeast, with occasional national travel as required.
