Job Role: FoH Assistant – Café Hollies
Location: The Hollies Farm Shop – Lower Stretton
Type of contract: Full-Time / Part-Time
Reports to: Manager – Café Hollies
Key Responsibilities:
Customer Service
- Greet customers warmly and provide a friendly, welcoming experience
- Take customer orders accurately and efficiently
- Answer questions about menu items, ingredients, and allergens
- Handle customer payments with care and accuracy
- Resolve customer concerns politely and professionally
Food & Beverage Service
- Prepare and serve coffee, tea, and other beverages to company standards
- Serve food items in accordance with food safety and hygiene standards
- Restock displays, fridges, and service areas as needed
Cleanliness & Organization
- Maintain cleanliness of all cafe areas, including counters, equipment, indoor seating areas and external seating areas
- Follow health, safety, and hygiene regulations at all times, including wearing aprons, hair tied back, hand washing, no eating (hand to mouth)
- Assist with opening and closing duties, including Logit records
Team Support
- Work collaboratively with baristas and kitchen staff
- Follow instructions from supervisors and managers
- Support smooth daily operations during busy periods
Skills & Qualifications:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic cash handling skills
- Good time management and attention to detail
Personal Attributes:
- Friendly, approachable, and positive attitude
- Reliable and punctual
- Willingness to learn and take feedback
- Flexible availability, including weekends and bank holidays
Additional Duties
- Must be flexible to work weekends
- Clocking in and out on time
- Must adhere to the Company handbook standards
Please refer to The Company handbook for further details on The Hollies Value and Standards / Code of Conduct.
