Full-Time
Senior Service Advisor / Assistant Manager
Location: Bishops Cleeve, Cheltenham
Hours: Full Time 8:15 am - 5:45 pm Mon- Friday (No weekends)
Start date: Immediate start available
We are seeking a capable and motivated Service Advisor to join our team. In this role, you will act as the primary point of contact between customers and the service department, ensuring a seamless and positive service experience. You will assess vehicle concerns, provide recommendations for repairs as guided by the Service Manager or workshop team, and help maintain continuity in day-to-day operations. Additionally, you will work closely with our Service Manager to assist with administrative tasks and support the team to ensure smooth and efficient workflow throughout the service department.
Key Responsibilities
- Greet customers and attentively listen to vehicle concerns
- Conduct preliminary vehicle inspections and document findings
- Explain recommended repairs and maintenance in clear, non-technical terms
- Prepare and present repair estimates, timelines, and invoices
- Obtain customer authorisation before commencing work
- Coordinate with technicians for accurate diagnosis and timely repair
- Monitor repair progress and update customers regularly
- Ensure completion of work to quality standards and within scheduled timelines
- Address customer questions, complaints, and follow-ups professionally
- Maintain accurate service records and customer information
- Promote additional services or maintenance as appropriate
Required Skills and Qualifications
- Prior experience as a service advisor, automotive technician is essential.
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repair processes.
- Ability to explain technical information clearly to customers
- Strong organisational and time-management abilities
- Proficiency with service management software and computer systems
Preferred Qualifications
- Experience in a car repair garage or dealership
- Sales or customer service training
Work Environment
- Fast-paced family-run business
- Frequent interaction with customers and technicians
- Able to work independently and manage priorities
- A positive, reliable, and flexible approach
What we offer
- A supportive and friendly team
- Full handover and training provided for at least 2 months before
- Competitive salary (depending on experience)
- Pension, staff discounts, an enjoyable workspace, newly renovated office
How to apply
Please send your CV and a short covering note to [email protected] or call 01242 672125
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- How much experience do you have as a Service Advisor within the automotive industry?
Work Location: In person
