We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart.
Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution.
We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.
About the Role
This is a key, front-facing role supporting the effective day-to-day operation of the Student Enquiry Point. You will ensure students receive timely, accurate and supportive guidance while helping to coordinate service delivery across campus.
You will:
Act as a central point of expertise for complex student enquiries
Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
Work collaboratively across university services to deliver seamless student experience
Drive service improvements and contribute to a welcoming, well-managed campus environment
About You
We are looking for a candidate with strong customer service expertise and a passion for supporting students, alongside experience of Higher Education and its student support services, this is essential for success in the role.
You will:
Have significant experience in student services, customer service or a related environment
Demonstrate an understanding of student support processes and needs within higher education
Experience of university, its operations and student community
Be confident handling complex or sensitive enquiries with professionalism and empathy
Have experience supporting or supervising colleagues and contributing to a high-performing team
Be proactive, organised and committed to delivering excellent service
Working Arrangements
This position is based on-site at our Ambleside campus due to its practical, hands-on, and student-facing responsibilities. The successful candidate will be expected to work their contracted hours across the week, while maintaining flexibility to provide additional cover when required to support operational needs.
We are looking to appoint someone as soon as possible to ensure sufficient time for induction and training ahead of the start of the 2026 academic year in September.
Informal Enquiries:
Glenys Taylor - Gateway Manager -
[email protected]
Rob Wilson - Ambleside Campus Manager -
[email protected]
Further details:
Job Description
We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison, to the sector.
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Job Details
Department
Student Support
Location
Ambleside
Starting Salary
£26,707 with incremental progression to £30,378
Post Type
Part Time
Hours per Week
21
Contract Type
Permanent
Release Date
Monday 03 August 2026
Closing Date
23.59 hours BST on Sunday 16 August 2026
Reference
XX159826-R
