Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
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25 days holiday + bank holidays
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Option to purchase additional leave - 5 extra days
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Pension scheme matched up to 10%
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Company performance related annual bonus - Up to 5%
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Life assurance policy on joining us, 4 x salary
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Wellbeing programme
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Colleague discounts including family discounts on cruises, holidays and insurance
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Range of reductions and offers from leading retailers, travel groups and entertainment companies
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Enhanced maternity and paternity leave
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Grandparents leave
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Income protection
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Access to Saga Academy, our bespoke learning platform
Job Introduction
Travel Consultant
Salary £26,227.50 per annum plus uncapped commission
37.5 hours per week (to include 1 in 3 Saturdays)
Crawley Hybrid
Our Travel team is growing, and we're looking for passionate, customer-focused Travel Consultants to help our guests discover and book unforgettable escorted tours and holiday experiences with Titan Travel.
This is much more than a traditional contact centre role. Every conversation is an opportunity to inspire, advise and build lasting relationships with our guests. You'll take the time to understand their interests, travel aspirations and what they want from their next adventure, recommending the perfect Titan itinerary and delivering exceptional service from the very first call.
Whether it's helping someone explore the wonders of Japan, discover the wildlife of South Africa or experience the cultural treasures of Europe, you'll play a key role in turning travel dreams into reality.
If you have a passion for travel, enjoy connecting with people and thrive in a fast-paced, rewarding environment, this could be the perfect opportunity for you. We're looking for naturally engaging and confident communicators who are motivated by delivering outstanding customer experiences, building trust with guests and achieving sales success.
Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business.
Start Date: Monday 10th August 2026
Interview Dates: Thursday 9th & Friday 10th July 2026
The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm.
This role requires you to be working from our Crawley office a minimum of 3 times a week. We have a designated Contact Centre space for colleagues in our Travel business, allowing us to collaborate and share success as a function.
Main Responsibilities
As a Travel Consultant, you’ll be the starting point of our guests’ travel journeys. You’ll primarily handle inbound calls, covering bookings, promotions, general enquiries, amendments, and service-related queries.
Your responsibilities will include:
- Managing inbound calls from guests and Trade Partners in a timely, professional, and friendly manner
- Delivering a tailored, personable service on every call, offering advice, guidance, and support with patience and care
- Managing calls end-to-end, including sales, service enquiries, complaints handling, and providing updates such as itinerary changes
- Recommending suitable holidays and identifying upselling opportunities where appropriate
- Adopting a guest-first mindset while continuously learning and developing your product knowledge
- Handling both sales and service calls in line with guest service best practice
- Sending accurate and professional follow-up emails, with strong attention to detail, spelling, and grammar
- Striving to exceed guest expectations on every interaction
- Remaining calm, patient, and helpful when handling guest requests
The Ideal Candidate
We’re keen to hear from candidates who have experience in customer-focused roles, particularly where advising, guiding, or booking services or products has been key.
Previous travel experience is welcome but not essential—what’s crucial is a genuine passion for overseas travel and holidays.
You’ll also need to be able to demonstrate:
- Experience working in a call centre or contact centre environment, with confidence handling telephone-based customer interactions
- Excellent communication skills, both verbal and written
- A willingness and ability to learn detailed product information and clearly relay it to customers
- The ability to recognise buying signals and upsell where appropriate
- Comfortable working in a fast-paced environment
- A flexible, can-do approach to work
- A strong passion for guest service and enthusiasm for career development
- Excellent attention to detail
- Strong teamwork and collaboration skills across departments
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
About The Company
Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.
We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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