IconInc is a luxury student accommodation provider with presence in Leeds, Liverpool and Lincoln. We have an exciting opportunity for someone to join our team at The Ascent in Liverpool! As a member of our front of house team you will be confident in welcoming students into our amazing building, The Ascent, and providing them with a 7 star experience within their all inclusive student apartments. Excellent customer service is needed ensuring that breakfast buffets are presented, events are executed with a bang and daily queries are resolved in a warm and professional manner.
Main Duties:
- Dealing with tenant queries throughout their tenancy.
- Responsible for storing and issuing tenants post.
- Monitor the security of the building throughout shifts.
- Tenancy administration.
- Stock management, ensuring it is replenished and rotated.
- Managing the Grab & Go facilities including; the presentation and tidiness of breakfasts.
- Managing maintenance tasks.
- Administrative tasks.
- Upselling bundles and add-ons to tenants.
Skills & Qualities:
- Excellent customer service and time management skills.
- Ability to work on own initiative.
- Excellent prioritising skills.
- Good IT skills.
- Customer focused.
- Excellent attention to detail.
- Previous experience in a similar role such as customer service, guest relations or hotel experience is essential.
Please note that this role is a zero hour contract on a rota, dependant on the needs of the business.
If you think this is the role for you, apply today!
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
