Job Summary
Nestled in the heart of Chester City Centre our retreat is a haven of tranquillity, providing a range of holistic & advanced skin therapies.
We are seeking a dedicated Front of House Receptionist to work with & support our Spa Leader , and to oversee the daily operations of our establishment. The ideal candidate will be responsible for managing the reception area and ensuring excellent customer service. We are seeking a dedicated and experienced Spa Manager to lead our spa team. The role would involve hours during the week and some Saturdays.
Key Responsibilities:
- Manage and coordinate all spa operations, including scheduling, inventory management, and ensuring a high standard of cleanliness and hygiene.
- Provide exceptional customer service, addressing guest needs and concerns, and ensuring a warm and welcoming atmosphere.
- Develop and optimize revenue generation through effective marketing and sales strategies.
- Maintain high-quality spa services and ensure all treatments and therapies meet or exceed industry standards.
To be successful we are looking for
- Proven experience as a Spa receptionist or a similar role in the Beauty/Spa industry.
- Strong leadership and team management skills.
- Excellent interpersonal and customer service skills.
- Knowledge of spa treatments and wellness industry trends.
- A passion for providing exceptional guest experiences.
If you are a proactive individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting Front of House position.
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Chester CH1 2SA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have any knowledge or interest in the Beauty industry?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
