Field Service Engineer – Mobility & Disability Equipment
Humber Mobility Centre
Hull, East Yorkshire – Field Based / UK-Wide Travel
Permanent | Employed | Up to 42 Hours Per Week
About the Role
Humber Mobility Centre is looking for a reliable, practical and customer-focused Field Service Engineer to join our growing team.
This is a varied, hands-on role working with customers throughout the UK. You will be responsible for servicing, diagnosing and repairing mobility and disability equipment, alongside carrying out product deliveries, installations, collections, home demonstrations and customer handovers.
This role would suit somebody with a good basic mechanical and/or electrical understanding who enjoys practical problem-solving and working directly with customers.
Previous experience within the mobility industry would be beneficial, but specialist product knowledge can be developed with the right candidate.
As this is a field-based position, regular UK-wide travel is an essential part of the role and occasional overnight stays will be required.
What You'll Be Doing
Your responsibilities will include:
- Servicing, diagnosing and repairing mobility and disability equipment
- Completing technical inspections and safety checks
- Diagnosing mechanical and electrical faults
- Delivering and collecting equipment from customers throughout the UK
- Assembling and setting up products in customers' homes
- Carrying out professional home demonstrations and product handovers
- Clearly explaining controls, charging procedures, operation and product care
- Completing digital job records, photographs, customer signatures and reports
- Assisting with warranty assessments and field warranty work
- Loading and securing mobility equipment safely
- Carrying out vehicle checks and maintaining a clean and professional work environment
- Working closely with our office, workshop and delivery teams to complete routes efficiently
Equipment You'll Work With
The role covers a broad range of mobility and independent-living equipment, including:
- Mobility scooters
- Powerchairs and electric wheelchairs
- Manual wheelchairs
- Folding and lightweight mobility products
- Walking aids
- Riser-recliner chairs
- Adjustable and profiling beds
- Batteries and chargers
- Electrical and electronic mobility systems
- Other mobility and disability equipment supported by Humber Mobility Centre
What We're Looking ForEssential
- Full UK driving licence with a satisfactory driving record
- Good basic mechanical and/or electrical understanding
- Practical approach to fault finding and problem solving
- Willingness to learn and develop specialist mobility-product knowledge
- Good communication and customer-service skills
- Patient, polite and professional manner
- Confidence demonstrating equipment within customers' homes
- Comfortable working independently without direct supervision
- Willingness to travel throughout the UK
- Willingness to stay away overnight when operationally required
- Ability to safely load, secure and handle mobility equipment
- Comfortable using digital systems to complete job reports and provide photographic evidence
Experience working with batteries, charging systems, braking systems, controllers, motors or similar electrical/mechanical equipment would be particularly useful.
Experience within mobility equipment, automotive, electrical, mechanical, engineering, maintenance, servicing or a similar field would also be advantageous.
Customer Care
Our engineers represent Humber Mobility Centre directly in our customers' homes.
Many of our customers are elderly, disabled or potentially vulnerable, so we are looking for somebody who is:
- Polite and respectful
- Patient and understanding
- Trustworthy
- Presentable and professional
- Careful when working within customers' properties
- Respectful of privacy and confidentiality
- Able to explain technical information in a simple and reassuring way
Working Hours & Travel
The position is available for up to 42 hours per week.
Actual contracted hours and the normal working pattern will be agreed as part of the employment contract.
Because this is a field-based position, daily hours may vary depending on travel, customer appointments and the requirements of each route. Reasonable flexibility will therefore be required.
UK-wide travel forms a significant part of this role and overnight stays will be required when operationally necessary.
Authorised overnight accommodation and reasonable business and subsistence expenses will be covered by Humber Mobility Centre.
Pre-Employment Requirements
The successful candidate will be subject to satisfactory:
- Right-to-work checks
- Employment/reference checks
- Driving licence checks
- Driving record checks
- Basic DBS check where required
The HMC Standard
At Humber Mobility Centre, we expect our field team to represent five key standards:
Technical competence Safe working Clear communication Professional customer care Dependability
If you're practical, dependable and enjoy combining technical work with excellent customer service, we'd like to hear from you.
Apply today with your CV and a short summary of your relevant mechanical, electrical, engineering, servicing or customer-facing experience.
Humber Mobility Centre
Pay: £15.00 per hour
Expected hours: 37.0 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
