Workday Functional Consultant - AMS and Optimisation

Capgemini -
Manchester

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Job details

Permanent
9 hours ago

Qualifications

IT service management
Workday ERP
Functional testing
Analysis skills
Continuous improvement
ServiceNow
Root cause analysis
AI
Communication skills
Workday

Full job description

About the job you’re considering

We are looking for an experienced Workday Functional Consultant to join our Workday Practice, with a specific focus on Application Managed Services (AMS), optimisation and continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines Workday functional knowledge, hands-on configuration experience, service delivery discipline and strong consulting skills.
You will collaborate with client stakeholders, service teams, functional specialists, technical colleagues, integration teams and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve HR processes and Workday adoption.

Your Role

As a Workday Functional Consultant focused on AMS and Optimisation, you will support the delivery of high-quality Workday managed services, enhancements and optimisation initiatives. You will analyse client requirements, configure and test Workday changes, resolve functional issues, support service requests and contribute to continuous improvement activity across live Workday environments.
You will be expected to bring a modern consulting mindset: practical, service-focused, outcome-led and comfortable helping clients understand how to use Workday capabilities, data, automation and emerging AI-enabled functionality responsibly and effectively. You will also support knowledge transfer, documentation and reusable service assets that help build a scalable AMS capability from the Manchester office.

AMS service delivery and functional support

Support the delivery of Workday AMS services by managing functional incidents, service requests, change requests and enhancement activity through ServiceNow or other ITIL-aligned service management platforms.
Analyse functional issues, identify root causes, propose practical resolutions and work with client and internal teams to deliver timely, high-quality outcomes.
Support service operations across defined hours of service, including shift-based coverage between 07:00 and 19:00 and shared on-call support for P1 incidents as required.
Maintain clear communication with service leads, clients and internal teams on priorities, blockers, risks, progress and resolution plans.
Contribute to service governance through accurate updates, documentation, knowledge articles, trend analysis and continuous improvement recommendations.

Configuration, testing and optimisation

Configure, test, validate and document Workday solutions across multiple functional areas, ensuring changes are accurate, supportable and aligned to agreed design principles.
Support enhancement and optimisation initiatives from requirement analysis through design, configuration, testing, deployment and transition into support.
Review HR processes and Workday configuration to identify opportunities for simplification, standardisation, automation and improved adoption.
Support regression testing, release assessment and bi-annual Workday release activity, helping clients understand impacts and adopt relevant new capabilities.
Produce and maintain high-quality deliverables, including configuration documentation, test evidence, knowledge-transfer materials, work instructions and service playbooks.

Your skills and experience

Minimum of three years’ experience as a Workday Consultant, ideally including implementation, post go-live support, optimisation or AMS service delivery experience.
Mandatory Workday Core HCM certification, with additional Workday certifications highly desirable.
Hands-on experience configuring Workday or supporting functional activity across one or more areas such as Learning, Talent, Performance, Absence, Compensation, Recruiting, Peakon, Journeys, Extend, Security, Reporting or Integrations.
Good understanding of end-to-end HR processes and how they are enabled, supported and improved through Workday.
Experience analysing requirements, documenting solutions, supporting testing and translating business needs into practical Workday configuration and service outcomes.
Strong analytical and problem-solving skills, with the ability to handle complex requirements, diagnose issues and communicate recommendations clearly.
Experience working with stakeholders, facilitating workshops and supporting solution design decisions in a client-facing environment.
Ability to work independently while collaborating with global teams and providing guidance to junior colleagues.
Excellent communication skills in English, with a proactive, inclusive and knowledge-sharing mindset.
Availability to work from the Capgemini Manchester office as part of an office-based AMS team.

Desirable experience

Experience using ServiceNow or another ITIL-aligned service management platform to manage incidents, service requests, changes, problems or enhancement backlogs.
Experience supporting Workday bi-annual releases, regression testing, release impact assessment and adoption planning.
Experience with post-production optimisation, tenant assessments, service transition, knowledge acquisition or continuous improvement roadmaps.
Awareness of Workday Extend, Peakon, Journeys, Reporting, Security, Integrations or broader enterprise architecture considerations.
Understanding of responsible AI adoption in HR technology, including data readiness, governance, explainability, adoption and change considerations.
ITIL, HR qualification or equivalent practical experience in managed services, HR transformation or cloud application support.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Shape Your Path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Why you should consider Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Apply Now

About the job you’re considering

Your Role

Your skills and experience

We are a Disability Confident Employer

Your security clearance and pre-employment checks

Make it real – what does it mean for you?

Why you should consider Capgemini

About Capgemini

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