We are looking for a Transport Planner who understands that in this industry, every minute and every mile counts. If you are a strategic thinker who lives for the "win" of a perfectly optimized route, we want you on our team.What You'll Bring:
- Proven experience in transport planning, logistics, or a similar role.
- Strong working knowledge of traffic management systems, particularly Mandata.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general computer literacy.
- Ability to thrive in a fast-paced office environment.
- Strong organisational skills and attention to detail.
- Demonstrated customer service experience, particularly in managing high-profile accounts.
- Problem-solving mindset with a focus on providing the best outcomes under pressure.
If you thrive transport planning and delivering excellence, apply now!
Job Purpose
To effectively plan the movement of the fleet to ensure 100% on-time delivery for customers while maximizing commercial profitability. You act as the central nervous system of the operation—transforming a list of orders into a high-efficiency logistical plan that minimizes empty miles, stays within legal safety limits, and keeps our drivers moving
Key Responsibilities
- Conduct daily morning check-in calls with drivers to obtain loading statuses, delivery updates, and ETAs.
- Communicate relevant updates to customers in a timely and professional manner.
- Plan and coordinate part-load, multi-drop deliveries nationwide.
- Book delivery appointments with customers and ensure all collection times are communicated clearly.
- Prepare and send daily load schedules to ensure goods are ready for collection.
- Maintain accurate records of loading and delivery times using Excel spreadsheets.
- Handle incoming office phone calls and provide effective resolutions or escalate as required.
- Manage freight forwarding requirements as needed.
- Support weekly customer briefings, delivering updates and performance feedback.
- Assist in planning daily deliveries for owner drivers.
- Build and maintain strong relationships with high-profile clients, delivering tailored solutions to meet their service expectations.
- Perform general administrative duties as required.
- Ensure use of the Mandata traffic management system is efficient and up to date.
Qualifications and Skills
- Proven experience in transport planning, logistics, or a similar role.
- Strong working knowledge of traffic management systems, particularly Mandata.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general computer literacy.
- Ability to thrive in a fast-paced office environment.
- Strong organisational skills and attention to detail.
- Demonstrated customer service experience, particularly in managing high-profile accounts.
- Problem-solving mindset with a focus on providing the best outcomes under pressure.
Core Business Behaviours
Think Customer First
Empower Others
Improve Everyday
Take Ownership
Compete for Success
Job Type: Permanent
Pay: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
