An exciting 8-month fixed-term opportunity has become available for a Patient Pathway Lead within the Rheumatology and Metabolic Team. This role offers an excellent chance to develop your skills and gain valuable experience within a specialist service.
As a Patient Pathway Lead, you will act as a senior point of contact for the Access and Choice (A&C) team, working closely with clinical and nursing colleagues to ensure the delivery of high-quality patient care. You will help oversee patient pathways and support the effective running of services in accordance with Trust policies and standard operating procedures.
This is a full-time position (1.0 WTE), working Monday to Friday, with shifts scheduled between 8:00am and 5:00pm.
The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organized, work well under pressure and have exceptional communication skills.
They will work closely with the Service Manager and Operations Manager to ensure the Trust’s Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary.
They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues.
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
24/7 access to wellbeing support through our Employee Assistance Programme.
A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.
This role will primarily be focussed on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives.
Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members.
Please see attached job description for more information about this role.
