Company Description
DoubleTree by Hilton Nottingham - Gateway Hotel is a warm and inviting destination located just 1 mile from J26 of the M1 and 3 miles from Nottingham City Centre.
Surrounded by a picturesque wildlife haven, the hotel offers modern amenities including 141 well-appointed bedrooms, 10 conference and meeting rooms with a capacity of up to 300 guests, and a fitness center. It serves as a welcoming retreat for both corporate and leisure travelers, offering convenient transport links and 200 complimentary on-site parking spaces. Known for exceptional customer care, the dedicated team ensures that every guest enjoys a memorable experience, with many choosing to return time and again.
Role Description
This is a part-time (16hrs weekly), on-site position for a Front Desk Receptionist at DoubleTree by Hilton Nottingham - Gateway Hotel. The Front Desk Receptionist will be the first point of contact for all guests, responsible for greeting visitors, managing phone inquiries, handling check-ins and check-outs, assisting with reservations, and offering high-quality customer service. Additionally, the role involves managing administrative and clerical tasks to support front desk operations, ensuring smooth day-to-day functions of the reception area.
Qualifications
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong Clerical Skills for managing records and scheduling tasks effectively
- Exceptional Communication and interpersonal skills to engage with guests and team members
- Proven experience in delivering outstanding Customer Service in a hospitality environment
- Ability to handle multiple tasks with attention to detail and efficiency
- Familiarity with hotel reservation systems or similar software is a plus
- Flexibility to work different shifts, including weekends and holidays
- A positive attitude, professional demeanor, and a commitment to providing exceptional guest experiences
Pay: From £12.71 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Nottingham NG8 6AZ: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
