This role helps patients and visitors get the right support when they arrive, making a real difference to their experience of care.
You’ll be part of the Care Coordination Customer Service team, working closely with colleagues to keep reception services running smoothly. Your work will help people feel welcomed, informed and supported from the moment they make contact. You’ll also support clinical teams by ensuring appointments and enquiries are managed clearly and efficiently.
What you’ll do:
Welcome patients and visitors, providing a friendly and helpful first point of contact
Manage a busy reception, including answering calls and handling enquiries
Direct patients to appointments and services in a timely, clear way
Support clinical teams with administrative tasks and coordination
Work across sites to meet service needs, including covering leave and training
What we’re looking for:
A Level 3 qualification in Business Administration or Customer Service, or equivalent experience
Strong organisation skills and attention to detail in a busy setting
Confident communication skills with a warm, approachable manner
Good IT skills, including word processing to OCR Level 2 or ICDL standard
Experience in an NHS setting is helpful, but not essential
We welcome applications from people of all backgrounds and value the different skills and perspectives you bring to our team.
At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP yo have a real voice.
Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
As the 13 th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Please see the job description and person specification attached to this job advert for full details on the role.
