The Smart Factory Customer Success Manager is the primary post-go-live partner for Nulogy’s Smart Factory customers. You will own a portfolio of manufacturing accounts, driving platform adoption and sustained ROI from Smart Factory, while protecting and growing annual recurring revenue through deep operational engagement, structured deployment programs, and executive-level account management. This role requires someone who can credibly walk a production floor and present a business review to a VP of Operations in the same day.
Education
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Bachelor Degree - Business, Science, Engineering, Manufacturing, Operations Management, or a related business discipline preferred - or equivalent industry experience.
COMPANY OVERVIEW
Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.
Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.
Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.
By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.
OUR VALUES
1. We put people first
We lead with genuine care, build strong relationships, and create space for people to grow.
2. We rewrite the playbook
We don’t wait for perfect conditions. We move, deliver, and refine, solving problems creatively as we go.
3. We learn up
We stay curious, learn from the people and experiences around us, and keep looking ahead.
4. We take the hot potato!
When something goes wrong, we don’t pass the problem along. We take ownership and work together to solve it.
5. We ring the bell together
We celebrate success as a team and recognize the people who helped make it happen.
WHY NULOGY
We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.
Competitive benefits package: Group benefit plans including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent of biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.
FULLY REMOTE
Everyone is set up with the tools and resources required to stay connected and help employees do their best work.
Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
