Location:
- Based in Bournemouth
- Regular travel across BCP and Dorset
- Hybrid working available when not attending visits, meetings or appointments
Hours:
- 37.5 hours per week
- Monday–Friday, 9am–5pm
Salary: £26,796.90 per annum
International Care Network (ICN) is a Christian charity walking alongside refugees, asylum seekers and vulnerable migrants as they rebuild their lives in the UK. Every day, we see people overcome enormous challenges, develop new skills, build connections and create brighter futures and you could be part of that journey.
We’re looking for a compassionate, proactive and organised Refugee Resettlement Support Worker to join our Resettlement Team and support individuals and families arriving through Government resettlement schemes. The role is predominantly focused on families resettled from Afghanistan, although support may be provided to people arriving through other schemes as well.
What you’ll be doing
You’ll work directly alongside refugee families as they settle into life in Bournemouth, Christchurch, Poole and wider Dorset, helping them navigate unfamiliar systems, access services and become active members of their new communities.
Your work will include:
- Supporting individuals and families with housing, utilities and practical day-to-day needs
- Helping people access healthcare, education, benefits and other key services
- Supporting access to ESOL classes, volunteering and employment opportunities
- Accompanying people to appointments and meetings when needed
- Helping families build confidence, independence and connections within their local communities
- Working closely with local authorities, schools, health professionals, volunteers and other partners
- Maintaining accurate records and case notes
- Assisting with the preparation of homes prior to new arrivals moving in
No two days are the same. One day you might be helping a family register with a GP, supporting a parent at a school meeting, or helping someone navigate the benefits system. The next, you could be preparing a property for a newly arrived family or working with local partners to ensure the right support is in place.
Why this role matters
Moving to a new country after experiencing conflict, persecution or displacement can be overwhelming.
This role helps people rebuild their lives with dignity, confidence and hope. You’ll play a key part in helping families settle safely, access opportunities, understand their new community and begin to thrive.
From supporting a child starting school for the first time, to helping a family access healthcare or secure employment, your work will have a direct and lasting impact.
Who we’re looking for
You’ll thrive in this role if you:
- Have experience supporting vulnerable individuals or families
- Are compassionate, practical and solution-focused
- Can build positive relationships with people from diverse backgrounds
- Are confident working independently and managing your own caseload
- Have strong organisational and administrative skills
- Are able to maintain professional boundaries while working in a supportive and person-centred way
- Have excellent communication skills
- Are comfortable working collaboratively with a range of agencies and professionals
- Share our commitment to supporting refugees, asylum seekers and vulnerable migrants
- Are supportive of ICN’s Christian ethos and values
Experience of working with refugees, asylum seekers, local authorities or resettlement programmes would be advantageous, but is not essential.
Essential requirements
- Full UK driving licence
- Own reliable vehicle
- Confidence driving across BCP and Dorset
- Willingness to obtain and maintain appropriate business insurance
- Eligibility to work in the UK
- Ability to obtain an Enhanced DBS check
Why join ICN?
ICN is a friendly, ambitious and values-driven charity where relationships matter and everyone’s contribution is valued.
You’ll be joining a passionate team committed to creating communities where refugees, asylum seekers and vulnerable migrants can belong, flourish and rebuild their lives. As our services continue to grow, you’ll have the opportunity to make a genuine difference to people facing significant challenges and uncertainty.
What we offer
- Salary of £26,796.90 per annum
- 25 days’ annual leave plus 8 bank holidays
- Company pension scheme
- Mileage paid at 45p per mile for work-related travel
- Flexible and hybrid working arrangements
- Ongoing training and development opportunities
- Staff wellbeing support and social events
- A supportive and collaborative team environment
ICN is committed to being an inclusive and welcoming employer. As a Disability Confident Employer, we encourage applications from people with disabilities and will make reasonable adjustments where needed. We value diversity and are committed to ensuring everyone is treated fairly and with respect.
We are also deeply committed to safeguarding. All roles working with children and vulnerable adults are subject to the appropriate DBS checks.
Join us
If you’re passionate about helping people rebuild their lives and want to be part of a team making a tangible difference every day, we’d love to hear from you.
How to apply
Please read the job description and person specification, then complete the application form and EDI Monitoring Form and send it to:
Emma Lee
Director of Operations
[email protected]
01202 589395
Application deadline: 9am on Monday 7th September 2026
Interviews: Likely to take place during the week commencing 14th September 2026 (dates can be flexible if required).
For an informal discussion about the role, please contact Rachael Sawers, Resettlement Manager on 01202 589395
