Overview
Busy pub seeks enthusiastic front of house ready to attend to every detail of our guest experience. We are particularly looking for people with prior experience at quality establishments and plans to remain in the industry on a full time basis. Our food and service has earned us a Michelin bib and a full floor most nights, but plans for the coming year involve stepping that service up to a whole new level.
You must
- Love hospitality and making the guest experience as good as it can possibly be
- Be organised and meticulous with your work and able to follow systems
- Be a warm and affable presence whilst upselling and pushing specials
- Effectively manage your whole section, carefully monitoring each table for problems and ensuring timings are adhered to
- Be a team player - we're a small, independent neighbourhood gastropub and we want everyone to get along
- Be reasonably flexible with hours - you must be willing to work regular Fridays and Saturdays and start at 2:00pm. If you can't work weekends or be in work by 2:00pm you will not be hired
Not necessary, but helpful
- Understanding of allergies and how to ensure guests with dietary needs have their needs met without impacting service
- Knowledge of wine, beers, spirits and cocktails. We are an independent business so we get to use great suppliers and products, ideally you would be excited by this
- Bar experience
Responsibilities
- Previous experience in food service or restaurant settings is preferred, with fine dining experience being a plus.
- To be able to answer questions about all items on the menu, including advising on allergies and dietary requirements
- Taking food and drink orders from customers and entering them into the till
- Explaining the menu and assisting customers with their order
- Running a section sometimes alone, sometimes assisted by a food runner
- Turning tables within requested timeframe
- Basic wine, spirit and cocktail knowledge
- Maintaining good communication with the duty manager especially with regard to complaints or problems
- Work tables according to the reservation system
- Demonstrate an understanding and awareness of all policies and procedures relating to Health and Safety, Food Safety including allergies, and Fire Safety
- Familiar with emergency and evacuation procedures
- Ensure all accidents and near misses are always logged in a timely manner and brought to the attention of the Duty Manager
- Report anything considered a health and safety hazard
- Ensure safety and hygiene standards are met
Job Types: Full-time, Part-time, Permanent
Pay: £13.50-£14.50 per hour
Work Location: In person
