Implementation Manager
�� Waterloo, Central London | �� £60,000 - £75,000
We're working with a fast-growing AI-native software company building care management technology for the social care sector - voice-to-log care notes, automated workflows, and real-time anomaly detection that's changing how care providers operate day-to-day.
Why this role, why now?
Right now, every single client is trained by the two founders personally. That's no longer sustainable - multiple clients are going live and capacity has become the bottleneck. This is a genuinely rare opportunity to be the first specialist hire into a brand-new function, shaping how onboarding works as the company scales, with a second hire already being pipelined once you're up and running.
The opportunity
You'll work in a small, AI-first team of around 10, reporting into a VP of Commercial with a strong background scaling SaaS in the care sector. There's no rigid structure or heavy enablement here - just genuine autonomy, trust, and the chance to build something from the ground up.
What's in it for you:
- Salary up to £75'000
- EMI share options
- Free daily office lunches
- Performance bonus potential tied to successful implementations.
What you'll own
- End-to-end client onboarding - from kickoff call through data gathering, configuration support, and go-live
- Train-the-trainer delivery - running super-user training sessions for large, multi-site organisations (2,000+ staff, 40+ services)
- Translating complex technical concepts into clear, practical guidance for non-technical care teams
- Presenting confidently to rooms of 25+ managers across regional training sessions
- Building the foundations of a scalable implementation process as the team grows
What you need to be successful:
- Experience as a Implementation Consultant/Manager, leading larger-scale rollouts across multi-site organisations
- Technical conceptual literacy - you understand how APIs, databases and systems connect, without needing to write the code yourself
- A real, demonstrable interest in AI tools - active personal use, ideally with examples you can point to
- Exceptional interpersonal and communication skills - genuinely comfortable working with carers and care managers
- Social care background is a plus but not essential - a personal connection to the sector is viewed positively
This role requires travel across the UK, no set travel routine, they like as much F2F as possible during the training & rollout, this means some weeks with no travel and some with a lot of travel. Ability to drive isn't a necessity but would be advantageous.
If this role sounds of interest, apply with your CV ASAP!
