Telesales / Appointment Setter (Cold Outbound) – Office Based (London)
£14 per hour | Full-time | Monday–Friday (11am–7pm)
Office-based (London) – No remote
Solar Panels London is a fast-growing, family-run solar company helping homeowners reduce energy bills with solar + battery solutions. We’re hiring a strong outbound appointment setter who can cold call, qualify, handle objections, and book attended appointments.
IMPORTANT – Please Read
This is a cold outbound calling role.
If your experience is mainly inbound calls / warm enquiries / customer service, this role is not a fit.
What You’ll Be Doing
- Making high-volume outbound calls to homeowners from provided leads/data
- Delivering a strong opener and controlling the call
- Qualifying prospects (homeownership, decision maker, timeframe, motivation)
- Handling objections (e.g. “send info”, “not interested”, “already got quotes”)
- Booking qualified appointments for our solar consultants
- Updating the CRM accurately with outcomes and notes
- Working to daily/weekly targets (quality + attendance matter)
What We’re Looking For (Non-Negotiable)
- Proven outbound telesales / appointment setting experience
- Confident objection handling and ability to close for the appointment
- Comfortable being measured on KPIs (dials, conversations, appointments, show rate)
- Reliable, coachable, consistent work ethic
- CRM experience preferred
- Fluent English (spoken and written) with a confident phone manner
Typical Expectations (KPI-led)
(Varies by campaign/lead quality)
- Dials/day: 300-400
- Meaningful conversations/day: 30–60 depending on data quality
- Focus is qualified + attended appointments, not just bookings
Pay, Hours & Location
- £14 per hour (no commission)
- 40 hours/week (9:30am–5:30pm, Mon–Fri)
- Office-based in London (no remote)
- Annual equivalent: £29,120 gross/year (40 hrs/week, 52 weeks)
How To Apply (Required)
To be considered, your application MUST include answers to these 4 questions:
- What industries have you done cold outbound in, and for how long?
- Your typical KPIs (dials/day, appointments/week, show rate if known)
- Your 3 most common objections and your exact responses
- What CRM/dialler have you used?
Applications without these answers may not be reviewed.
Job Type: Full-time
Pay: £14.00 per hour
Ability to commute/relocate:
- London NW10 9SB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Is your experience mainly OUTBOUND cold calling (not inbound)?
- List your typical KPIs: dials/day, conversations/day, appointments/week.
Experience:
- outbound cold calling: 2 years (required)
Work Location: In person
