About the Role
We are seeking a motivated and compassionate Mental Health Support Worker to deliver high-quality, person-centred support within a YMCA supported accommodation service for adult males.
This role focuses on preventing homelessness, promoting independence, and supporting individuals to achieve positive outcomes. Residents may present with mental health needs, substance misuse, trauma, and complex life experiences.
You will work in partnership with individuals to co-produce support plans, build resilience, and support progression towards independent living.
Key Responsibilities
Person-Centred & Co-Produced Support
- Develop and review individual support plans based on assessed needs and personal goals
- Work in a co-productive way, ensuring residents are actively involved in decisions
- Deliver structured 1:1 keywork sessions focused on outcomes
Promoting Independence & Housing Stability
- Support residents to maintain accommodation and understand tenancy responsibilities
- Develop independent living skills (budgeting, cooking, self-care)
- Assist individuals to move on to more independent housing options
Mental Health & Wellbeing
- Provide support around mental health, emotional regulation, and wellbeing
- Promote access to appropriate services (e.g. GP, mental health teams, substance misuse services)
- Apply trauma-informed and psychologically informed approaches (PIE)
Risk Management & Safeguarding
- Complete and regularly review risk assessments and safety plans
- Identify safeguarding concerns and follow local safeguarding procedures
- Respond appropriately to incidents, crisis situations, or relapse
Multi-Agency Working
- Work collaboratively with local authorities, health services, probation, and third sector partners
- Attend and contribute to multi-agency meetings and case reviews
Monitoring Outcomes & Compliance
- Maintain accurate, timely records in line with HSG monitoring requirements
- Evidence progress against outcomes (e.g. increased independence, improved wellbeing)
- Contribute to service performance and continuous improvement
About You
You will be:
- Committed to delivering person-centred, strengths-based support
- Skilled in engaging individuals with complex needs
- Able to work in a trauma-informed and psychologically informed way
- Organised, reflective, and confident in managing risk
- Passionate about supporting people to achieve independence
Essential Requirements
- Experience working in supported housing, homelessness, mental health, or substance misuse services
- Understanding of the Housing Support Grant (HSG) principles
- Knowledge of safeguarding and risk management
- Strong communication and record-keeping skills
- Ability to work flexibly, including evenings/weekends
- Enhanced DBS check (or willingness to obtain)
Desirable
- Qualification in Health & Social Care (Level 2/3 or above)
- Experience working within hostel or supported accommodation settings
- Knowledge of Welsh policy frameworks (e.g. Rapid Rehousing, PIE, trauma-informed practice)
What We Offer
- Ongoing training in trauma-informed practice, safeguarding, and HSG delivery
- Supportive and reflective team environment
- Opportunities for career progression
- Pension scheme and annual leave
Pay: Up to £25,000.00 per year
Benefits:
- Employee discount
- Gym membership
Work Location: In person
