Are you an administrator in need of a change? Do you have the skills to make a difference? We are looking for a Bookings Co-ordinator to join St Mark's Gastroenterology booking team.
We are looking for committed, caring, willing to learn, dedicated person with attention to details.
The post holder will be the first point of contact for patients, healthcare professionals and members of the public who contact the service, working in a busy office environment with a multi-disciplinary team consisting of administrators, doctors and nurses.
The successful candidate will be proficient in the use of IT systems, using the hospital electronic booking system to book new and follow-up patient appointments, answering the emails and the telephone inquiries.
The successful candidate will be proficient in the use of Word, Outlook, Excel, PowerPoint and email and must have general office experience. Full training and access to other programs will be provided. Experience of database use would be useful.
If you would like to know more please contact Jag Samani (ASM) and arrange an informal visit to meet us and see the Department. An informal visit is recommended to see how we work.
Please note that it is likely that our office base will move to Central Middlesex Hospital in the future so please consider whether you would be happy to work at this location.
To provide comprehensive administration services to support all functions of St Mark’s Gastroenterology Out-patient Booking Hub in delivering an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services.
The post holder will be required to undertake a range of tasks, including effective appointment booking, accurate data input on the relevant clinical system, processing of referrals, uploading and processing of clinical information, the use of scripts and involvement in service improvement projects on an ad hoc basis.
The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Please find the details of the role responsibilities in the job description and person specification attached.
