Our Mission
At Upper Canada UK, we create trend-led beauty, wellness and lifestyle products that bring a little everyday joy to customers around the world — all at an accessible price point. Across our portfolio of much-loved brands, including Aroma Home, The Vintage Cosmetics Company, Wanderflower, Yes Studio, Danielle Creations, Erase Your Face and our recent Korean skincare acquisitions Animalz, Masque Bar and My Ingredients, we work across warming, beauty accessories, bath & body and skincare to deliver products people love to discover, gift and use.
Headquartered in Toronto, Canada, with our UK office in London Bridge, we are proud to partner with customers across the US & Canada, Europe, Australia and the Middle East. We are a collaborative, growth-focused business driven by our five cultural pillars: Innovation, Passion, Energy, Value and Partnership. Whether you are helping shape a new product launch, improve how we work or strengthen our customer partnerships, you will have a voice, real ownership and the opportunity to make an impact in a creative, fast-moving business.
We are an equal opportunities employer. We value our team who come from all walks of life, who’s various experiences and perspectives make our products what they are.
The role
We are looking for a commercially minded, highly organised Supply Planner to own supply execution across the business. This is a broad, cross-functional role responsible for ensuring approved purchases, new product launches and replenishment orders move efficiently from business approval through ERP, PO placement, supplier confirmation, production and delivery.
The role will act as the operational link between Product Development, Sales, Finance, China Operations, Vendors, Freight and UK/EU Operations, driving accountability against agreed CRDs and ensuring products and ranges arrive On Time In Full.
We are looking for someone who wants ownership, is a natural problem solver, drives actions and makes things happen.
Full time
Hybrid – 3 days in the office
Department: Operations
Reports to: Operations Director
Direct reports: 1
What you can expect
- Own the supply plan for approved purchases, launches and replenishment orders.
- Manage purchase orders within the ERP from approval through to receipt.
- Ensure POs align with approved spend, quantities, costs, suppliers and agreed dates.
- Coordinate the handover of approved POs to the China team and vendors.
- Maintain accurate PO, CRD and delivery information and identify supply risks early.
- Own and maintain the business CRD and supply critical path.
- Drive adherence to agreed CRDs across Product Development, China Operations and suppliers.
- Ensure new products and ranges progress through approvals and into production on time.
- Chase outstanding specifications, artwork, approvals and other critical actions.
- Highlight and escalate risks before they impact launch or delivery dates.
- Ensure approved POs are placed with vendors promptly.
- Chase Proforma Invoices and drive timely PI review and sign-off.
- Monitor supplier progress against production and shipping milestones.
- Work closely with the China team to resolve issues and protect agreed timelines.
- Track supplier and vendor OTIF performance.
- Act as the operational link between Product Development, Sales, Finance, China, Vendors, Freight and Operations.
- Chair regular supply and CRD reviews, maintaining clear actions, ownership and deadlines.
- Drive actions through to completion, challenge missed deadlines and remove execution bottlenecks.
- Provide clear visibility of supply risks, priorities and exceptions to the wider business.
- Support inventory health, aged stock reduction and stock balancing initiatives.
- Continually improve reporting and business visibility through ERP data.
About you
This role allows for a high level of ownership and cross-functional collaboration. We are looking for someone to act as the linchpin, driving the business against the agreed critical path - someone commercially aware, very organised, strong with ERP/data, but equally comfortable picking up the phone, challenging people and driving actions through to completion.
We are considering candidates from Supply Planning, Purchasing, Merchandising, Production Planning or broader Supply Chain Operations backgrounds, particularly where they have experience with Far East suppliers, product development and critical-path management.
- Highly organised, proactive and comfortable managing multiple priorities.
- Confident challenging stakeholders and driving actions to closure.
- Strong ERP, Excel and operational reporting skills.
- Experience in supply planning, purchasing, merchandising, production planning or supply chain operations.
- Commercially aware and comfortable working with purchasing budgets and inventory and experience with supplier negotiations to drive commercial decisions.
- Experience with Far East suppliers, product development and new product launches would be particularly valuable.
What success looks like
The core objective of this role is: approved products, ranges and purchase orders delivered on time, in full and in line with the agreed business critical path.
- Approved purchases move quickly and accurately into the ERP and supplier base.
- POs are placed promptly and accurately, with signed PIs secured without delaying production.
- Product Development and supplier actions remain on critical path.
- CRDs are treated as firm business commitments and risks are escalated early.
- Management has clear visibility of supply performance and exceptions.
- New products and ranges launch when planned and purchase orders arrive On Time In Full.
Why Join Us
Our friendly and supportive team make even the most challenging days a breeze. We are proud to be continually cultivating a culture of support, learning and growth.
From independent Garden Centres to huge global retailers our products make it into homes all over the world.
Everyone in the business has the opportunity to contribute ideas across everything, from products to how to improve processes.
We are a hybrid office with team members in the office a minimum of two days a week. We offer core working hours of 10am-4pm with the flexibility to work the remaining 2 hours when they suit you.
Bonus scheme
Perkbox subscription
Learning & Development opportunities
Monthly socials
Endometriosis Friendly Employer
25 days holiday + extra day off on your Birthday
3% Employers Contribution Pension
Pay: £60,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home
Work Location: Hybrid remote in London SE1 3ER
