Job Advert
About Us
At Everflow, we’re on a mission to reshape the utility industry.
We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make every day.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The Role
We have an opportunity for a Change of Tenancy Advisor to join our Welcome, Movers and Trace Team.
What You’ll Do
You’ll be busy, challenged, and trusted to make a real difference:
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Triaging customer telephone queries
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Being the first point of call for customers moving in or out of a business premises supplied byEverflow
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Ensure accounts are closed accurately for outgoing customers
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Utilising various platforms to track down and setting up new accounts for incoming tenants
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Dealing with inbound and outbound calls to customers
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Completing technical account fixes to ensure customers are billed accurately
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Validating customer data and resolving exceptions
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Objection handling
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Listening to the customers’ needs
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Managing and prioritising workload on a daily basis
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Any other duties reasonable expected of you within your role
What We’re Looking For
We’re less about ticking boxes and more about finding the right person. You’ll probably:
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Exceptional attention to detail
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The confidence to talk to lots of business owners every day
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The enthusiasm to overcome challenges and talk aboutEverflowwith passion and pride
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Strong relationship building skills to instantly build a rapport with a wide variety of people
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UK Water or other utility industry knowledge (desirable)
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Working to a high standard with good timekeeping
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Ability to prioritise and manage own workload
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The ability to cope well under pressure
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Self-motivated and a team player
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IT Literacy (Microsoft Office)
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.
You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits.
There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
