Overview
We are seeking a friendly and professional Front of House team member to provide exceptional guest services in a dynamic hospitality environment. The successful candidate will be the first point of contact for visitors, ensuring a welcoming atmosphere and smooth operational flow. Multilingual or bilingual abilities are highly desirable to accommodate our diverse clientele. This role offers an excellent opportunity to develop skills within the hospitality sector, working in a vibrant and customer-focused setting.
Duties
- Greet guests warmly upon arrival and assist with check-in procedures
- Manage reservations and walk-in enquiries efficiently and courteously
- Handle incoming phone calls with professional phone etiquette, directing queries appropriately
- Provide information about services, facilities, and local attractions to guests
- Maintain a tidy and organised reception area at all times
- Collaborate with team members to ensure seamless guest experiences
- Address guest concerns promptly and escalate issues when necessary
- Support other departments as required to ensure overall operational excellence
Requirements
- Previous experience in hospitality environments is preferred but not essential; training will be provided
- Excellent communication skills, with the ability to engage confidently with diverse guests
- Knowledge of Japanese cuisine especially Japanese BBQ (YAKANIKU) is highly advantageous
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
Pay: £12.71 per hour
Work Location: In person
