Shift Supervisor: Afrikana & Drip Chicken
We’re looking for a strong Shift Supervisor to support the day-to-day running of our restaurant and delivery brand, helping lead teams, maintain standards, and deliver an excellent customer experience across both brands.
Key Responsibilities
Operations & Team Management
- Support the General Manager and Kitchen Manager in running daily operations across the restaurant and delivery kitchen
- Manage and motivate FOH teams including restaurant staff, bar team, and waiters
- Oversee Drip Chicken team operations, including staffing, shift management, and performance
- Serving customers, making drinks and managing waiting staff to ensure smooth service
- Occasionally prepare food for Drip Chicken during busy periods when required.
Service, Quality & Standards
- Ensure high standards of food quality, presentation, hygiene, and service at all times
- Manage order flow, delivery dispatch, and coordination with delivery platforms
- Handle customer complaints professionally and ensure issues are resolved promptly
- Monitor and respond to customer feedback and online reviews
Reporting & Performance
- Support with daily and weekly reporting (sales, labour, performance, and issues)
- Identify opportunities to improve efficiency, speed of service, and customer satisfaction
- Ensure brand standards and operating procedures are followed consistently
Leadership & Communication
- Act as a key point of contact between management and team members
- Lead by example during busy services and support training of new staff
- Communicate effectively with senior management on operational issues and improvements
What We’re Looking For
- Previous experience as a Supervisor or Assistant Manager in hospitality
- Confident managing teams in both dine-in and delivery-led environments
- Strong organisational and communication skills
- Hands-on, proactive, and comfortable working in fast-paced services
- Flexible and willing to support across multiple brands when needed
This role suits someone who’s operationally strong, hands-on when required, and ready to step up in a busy, growing hospitality environment.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Application question(s):
- Tell us about your experience managing a busy restaurant or fast-paced food operation. What was your role day to day?
- This role is hands-on and may require stepping into the kitchen occasionally. Are you comfortable preparing food and supporting BOH when needed?
- Have you dealt with negative reviews before? What steps do you take to prevent repeat issues?
- What KPIs or daily checks do you normally monitor?
- This role covers two brands under one roof. How do you stay organised and switch priorities when needed?
Experience:
- Restaurant management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
